ICBC Auto Insurance Reviews

I needed to insure my brothers truck to clean out his home. He passed away last week and I am his executor. I brought in a copy of the will and a copy of the death certificate to Cindy, plus my own ID. Because she is forced to deal with computers and not human beings, the process got bogged down pretty quickly, but she persevered. It took an hour of diligent effort on her part and that of one of her co-workers on site, also, a (human) person on the phone but finally, I was able to walk out of there with the decals that I need to use the truck. Personally, I would have wanted to give up and tell me to go away, but she was friendly and encouraging and she won the day for me. So- brava Cindy and thank you.

Have had three claims with ICBC during the last 10 years - 2 non-fault and one at fault. Found the claims staff and adjusters knowledgeable and helpful - consistently excellent service.

When needing to make a claim the service was professional and efficient

The repair centre I used (ICBC-approved) was excellent. I cannot say enough about the quality of work they carried out on my behalf. And I have found the ICBC Claims Centre personnel to be professional, thorough and helpful.

Easy to deal with. Rapid response to claims, fair deal.

had one accident under this policy and it was handled perfectly. I had thought coming from Ontario at the time that it was going to be a hassel, but it wasn't.

ICBC is THE cadillac of auto insurance companies. They are more than helpful, experienced and what I have found over several insurance claims is that they are very human and compassionate. It doesn't matter who I have talked with or dealt with on any of my claims, you honestly feel like they really care about you and you are not just another customer. Everything is done to make the claim go as fast as possible, they call to make sure you are getting everything you need and while I didn't always like the decision they made I completely understood why they had to make it. Everyone always took the time to explain why to me, no one ever was dismissive to me and my 300 questions, they took the time to make sure I understood and was ok with the decision. Never did I feel like it was "just because that's the way it is". I wish all public companies operated the way ICBC does and hired such caring and compassionate staff.