ICBC Auto Insurance Reviews

Customer service is horrible. ICBC is terrible. Why are they still able to be in business when they don't follow through with their policies and when it comes to paying out, they do everything they can to stop you from getting what's yours. They are shady hustlers. Everyone has problems with them.

If I could have given 0 stars I would have!!! These guys are an absolute joke! One, they charge an arm and a leg for insurance, but when you don't have much competition, I guess you can do whatever you want. I moved back to ON (where my insurance is 1/2 the price, I might add) but these idiots will not cancel my insurance because the plates have not arrived yet - prob because of the postal strike atm … so instead of just charging me the cost of the plates (not even sure why I need to send them back since, um, I paid for them!!), no, they are telling me that my policy cannot be cancelled until the plates are surrendered, so I now have to pay an additional month of insurance - insurance, by the way, I do not need and they will not cover if I do have an accident since I now have ON insurance … so I do not know legally how they are allowed to charge another month of insurance (and deny a request for cancellation) when they are providing me with NO service! They are thieves and frauds!

I was driving a drunk friend home 2 years ago and he briefly put his upper half out of the window when I got pulled over and ticketed for 800$. After I paid that fine, I was told I still have to pay 650$ every year on my birthday for the next 3 years. So because of my drunk friend's silly little mistake, I have to pay almost 3000$ to ICBC over multiple years. Complete scam. Highway robbery, cash grab so they can pay their CEO’s more money than they can spend. ICBC needs to go. I’d move away in a heartbeat if I didn't have this bill looming over me.

Every year I’m waiting for my discount and all of a sudden with no reason car insurance prices went up. I have paid insurance more than my car’s price and they are forcing the private car insurance companies to close. They are taking our money and give it as a high salary to their employers. Government act like they are deaf and acting for drivers complaints. The worst insurance company I have dealt with, we need a big number of people to start to react for these unfair prices.

Wish we had better car insurance options here in BC. Going to look into private insurance soon after having a HORRIBLE claim experience with ICBC. I had my car parked on the side of the road while I was at work. After work, I found my car with a huge dent on the left rear panel of the car. I give one of my colleagues a ride to work, so I have witnesses for before and after the incident. Called ICBC to report the incident, told them what happened. What I was told is that I cannot use my colleagues as witnesses because they "know" me and they're "biased". So I asked about other people that are working on the same site from other companies who are not my regular colleagues and I was told that I still cannot use them as witnesses. As long as I say even a "hi" to them, ICBC told me I cannot use them as witnesses. Took my car to an appraisal shop to get them to examine and take pictures of the damage. ICBC then got back to me and told me that they won't cover the damages and that it looks like the car hit a stationary object (meaning that they think I did the damage to the car myself). That isn't even possible because the car was hit when I had the car parked on the side of the road. I was told that my only options are to pay for the damages myself, all out of my own pocket or I can appeal their decision, but if in the end I lose the appeal, I would still have to pay for the damages out of my own pocket. They wouldn't give me the option to just pay the deductible and get the car repaired. I am so disappointed with ICBC and their customer service. Why are we paying for car insurance if the company will just screw you over when an accident happens? ICBC is just a scam company and they get away with things like this because BC residents don't have better options for car insurance at the moment. I've been talking to my friends about their experience with ICBC too and have found that ICBC has screwed over many of my friends as well. I spoke to a lawyer friend of mine and he thinks that ICBC is lying about not being able to use my colleagues as witnesses. Too bad there's no place on Google to give them bad reviews, I bet there would be hundreds of 1-star reviews for this company.

ICBC is easily one of the worst systems in place in B.C., they lack organization and consideration for others time and money. From failing people intentionally on road tests, to their inclining rates, it’s safe to say they are money hungry.

I was hit by a driver in the States who has ICBC insurance. It was a hit and run, she hit me and took off. I called the police and they tracked her down in heavy traffic. She told ICBC it wasn't her fault even though the pictures of damage to my car showed it was her fault as did a police report. I ended up having to pay for the damage to my car through my un-insured motorist. The claim was filed as both of us being at fault since she lied about it. She must have had damage to her car because 2 YEARS later ICBC sent me a bill for over $1,600.00 for her repairs even though both a police report and my insurance company determined it was her fault. My insurance company is fighting this. I am appalled that an insurance company would operate in this manner! I just read that they have filed losses of almost a billion dollars. Going after me for $1,600.00 is not going to save them from themselves!

Hi, if I could not to deal with ICBC, I would be the happiest man on the planet, but I have to since it is a monopoly and there is no other insurance company that will give you plates to drive around. It has been 9 days since my claim, they have not done a single move. They did not call the person who admitted his fault, nor his company. Now ICBC says I have to wait 6 weeks before they process my case. Even though I had 0 fault and have to drive my damaged car until they do something. Brilliant! What to pay money for? For the plates?

Not everyone needs a to drive around with an L for a whole year and have a someone 25+ with a license to babysit you all the time. Some people are natural drivers. And then having to be stuck with an N and be restricted to driving one person (2 if one is family) for another 2 years is nonsense. Nothing about the way someone drives will change when they go from an N to their class 5. You'll obviously get to drive with a car full of people which could cause more noises and distractions. If a passenger is being disruptive, then tell 'em to settle down or get the heck out. ICBC's one giant money-grabbing company. We need to bring no-fault insurance here. More people can live in peace this way and not worry about making those wallet draining payments each month. People would have so much more money saved up if ICBC didn't constantly take away our hard-earned money! We work hard for our money only for them to just sit around all day and mess with people. I really hope we can all band together and shut down ICBC one day. Sooner's better than later. Being forced to buy something we don't use is criminally insane. Pure insanity. ICBC won't work the way some of you hope they will. They'll put you through continuous loops after loops doing their best to avoid paying you out. They give you the illusion that you'll be covered when an accident occurs. Time to boycott ICBC. The cops should be going after ICBC. They're the real criminals here and we are all the victims. Even the cops are victims. ICBC has taken enough of our money through the years. This is ridiculous and it's time to put a stop to these people.

Hate ICBC. No exaggeration. They're ridiculously expensive (I'm a student) and still continue to lose money while increasing profit margins for their CEOs. Big surprise. When I turned 25, they lowered my insurance rate. Not even a month later, it went back up again. Biggest scam and customer service is horrible.