ICBC Auto Insurance Reviews

Hi, if I could not to deal with ICBC, I would be the happiest man on the planet, but I have to since it is a monopoly and there is no other insurance company that will give you plates to drive around. It has been 9 days since my claim, they have not done a single move. They did not call the person who admitted his fault, nor his company. Now ICBC says I have to wait 6 weeks before they process my case. Even though I had 0 fault and have to drive my damaged car until they do something. Brilliant! What to pay money for? For the plates?

Not everyone needs a to drive around with an L for a whole year and have a someone 25+ with a license to babysit you all the time. Some people are natural drivers. And then having to be stuck with an N and be restricted to driving one person (2 if one is family) for another 2 years is nonsense. Nothing about the way someone drives will change when they go from an N to their class 5. You'll obviously get to drive with a car full of people which could cause more noises and distractions. If a passenger is being disruptive, then tell 'em to settle down or get the heck out. ICBC's one giant money-grabbing company. We need to bring no-fault insurance here. More people can live in peace this way and not worry about making those wallet draining payments each month. People would have so much more money saved up if ICBC didn't constantly take away our hard-earned money! We work hard for our money only for them to just sit around all day and mess with people. I really hope we can all band together and shut down ICBC one day. Sooner's better than later. Being forced to buy something we don't use is criminally insane. Pure insanity. ICBC won't work the way some of you hope they will. They'll put you through continuous loops after loops doing their best to avoid paying you out. They give you the illusion that you'll be covered when an accident occurs. Time to boycott ICBC. The cops should be going after ICBC. They're the real criminals here and we are all the victims. Even the cops are victims. ICBC has taken enough of our money through the years. This is ridiculous and it's time to put a stop to these people.

Hate ICBC. No exaggeration. They're ridiculously expensive (I'm a student) and still continue to lose money while increasing profit margins for their CEOs. Big surprise. When I turned 25, they lowered my insurance rate. Not even a month later, it went back up again. Biggest scam and customer service is horrible.

My car was hit while parked. I call to claim it and am told to bring it to an ICBC approved shop. Okay, bring it to the shop, they take pics and I hear nothing for a few days. Call them, they say they need more pics, bring it down, more pics taken, and then don’t hear from them again for a few days, so I call them back. They tell me ICBC wants to see it?? Okay, call ICBC, get the royal run around just to be told to call a lazy estimator who doesn’t have time to look at it now. Why tell me to take it to a shop if they want to see it anyways? Why not tell me to bring it direct and this would be done by now? Laziest organization ever! Can’t wait for you guys to get shut down and bring in private, reasonable insurance instead of paying your bloated salaries for nothing! Will pay to fix it myself. As with ALL insurance companies, you're useless. Always on time to take your payment and a fight to claim anything.

Called ICBC three times in the last week to take care of some binder insurance cancellation and renewal... each time I was put on hold for a minimum of 30 minutes. After waiting they tell me to sent a letter of confirmation with my signature.. how do they reply to the email? "Please call us back". Simply unacceptable. Wish I was in Alberta so I wouldn't have to waste so much time dealing with ICBC. Mcdonalds has better customer service than this place, no exaggeration!

There is nothing right about ICBC. My insurance charges $350 per month, after years of clean history. ICBC should be responsible for the huge hit and run accidents in the province since people can not afford being at fault. And we have no choice but to accept anything ICBC provides.

My 8-month new car got $9000+ repair damages at 100% fault to the other driver. ICBC is playing ugly tactics not to compensate market value depreciation and cost to trade for an accident-free car. Why should my property value deprived by an incident at 0% my fault? It's sad that such a large influential company is lacking sense of fairness. Monopoly gets things stink. I had exchanged many phone talks and mails with different representatives in ICBC. No one admitted the fact "A repaired and re-painted accident history of car has less value than an accident-free car." It's frustrating to talk with ICBC people who deny generally accepted facts or common senses. It ended up being waste of time. More pain on top of the original damages! I had to sue ICBC to bring it to the justice of law.

Once they pin on you, they want you to some good sum of legal costs to defend yourself even thought it is not our fault.

ICBC staff do not reply emails. If you call them, you will just go straight to the voice mail and never any replies.

The front line is nice and hard working but the adjusters....

I wish BC has more options instead of one lazy and expensive insurance company,

I’m a new immigrant in B.C. before I get my car, I called ICBC about the CRS level discount. They clearly said I need my past copy of my insurance records for up to 8 years, and they will give 40% discounts. So the day I purchase my vehicle, I asked the same question with my insurance broker, after he reviewed, he said there’s no problem at all, most of his clients from overseas provide same documents. So I get 40% discounts. Now the story begins. Few months later, I was involved in an accident, which someone made left turn at least 30 sec after the red light and hit me. So police came, they said that’s definitely not my fault, and there are other drivers were willing to be my witness, so I called ICBC to make claims. I reported what happened included police file number and witnesses info, and they said they will investigate the incident. Next day ICBC’s adjuster called and said I’m 100% responsible for the incident. I was shocked and asked why. He replied he can’t just believe what the witnesses were saying, and police report is for reference only. That’s just insane, and he also said he thinks the other driver who hit me had over 40years driving experience, so he believes what he said. I tried to talk to their supervisor and even reported to the fairness committee, but they all said their adjuster is professional, so their decision is final, which nothing I can do. Few days later, ICBC wrote me a letter regarding that they can’t give me 40% discounts, so I have to start from 0, so I called them again. They said that their underwriting department reviewed, and said the documents I sent couldn't be approved. I asked why? The documents indicate the no. of years and how much I paid for my insurance, also with no claim history. And they replied that they can’t determine it’s real documents or not. And I told them they can call or go online and contact with my old insurance company! ICBC replied that it’s my responsibility to prove the documents are genuine, not their responsibility. And same thing, no matter how I fight, they just don’t care. They even told me if I’m not happy, don’t drive in B.C., go Yukon or New Brunswick, insurance only 700 bucks a year. In conclusion, ICBC is very irresponsible, rude, racist, not doing the job right, and money thirst corporation. I don’t understand why people in B.C. are able to let this company operate.