ICBC Auto Insurance Reviews

Having an agent answer a call takes forever when they only work business hours only. How is anyone suppose to talk to anyone when they have the worst hours possible

They just take, take and take more of your already taxed money, 42$ for a transfer! 2 mins of printing papers=aweful, on top If you want to take insurance off your car or bike, you return the plates you paid for, no refund, then they charge you again for more plates next time.... absolute criminals...

My insurance is $4900 a year for an old VW. (Used to be over $5000), I have no accidents or tickets and I have been driving for 5 years. The price is the highest anywhere in the world and it seems to be completely arbitrary who gets the better prices and who gets completely robbed by ICBC. Then, when the time comes around for you to actually have to use your insurance from ICBC, it’s next-to-impossible to contact them at all, and they give you an abysmal compensation for lost wages and recovery fees. I know a person who couldn’t contact their adjuster for an entire year and had multiple months of lost income, plus physical therapy fees and a destroyed car (~$2000), and the best ICBC could muster up was $4000.

It is terrible to speak to their customer service over the phone.
The normal wait time is about 40 minutes.
We need private insurance companies here in BC!

ICBC will not help you when it comes to down to it. I had a claim in a review I waited five months to hear back from them that they will not fix my car! Waste of five months... They will take your money when they want it but when you need help they won’t help you

Horrible experience, after someone hit my wife and me. ICBC is not good to deal with but in BC you have no choice but to deal with them. Thanks BC government!

I have no words to describe my 9-months journey with ICBC (and still going on). I can’t believe they can treat people like they do… All my family is suffering. It’s totally unbearable.

Last June my girlfriend was driving my car and was rear-ended. It was clear that the other driver was at fault which we thought would make the process simple, but that's just what we thought. My girlfriend was given an adjuster who would not answer emails or phone calls. After not hearing back for over a month and escalating things to the adjusters' manager (since we actually could not get any response), we received a quote for repairs and my girlfriend finally heard back that we could go ahead with the repairs and that ICBC was covering everything (finally!).

Fast forward to this June, we just got a call from the auto shop that fixed my car saying that ICBC still had not paid him for the work that was done. My girlfriend was given another adjuster (probably after the last one was fired or quit) and sent this one an email with no response, and now has called multiple times over the past three weeks with still no response.

They don't care about you!
I had a worse experience with ICBC after an accident they only care about how many people they can put responsible for! Forgot about getting any help from them I have been calling my adjuster for more than a week. They are giving me different names. Forget about getting any mental support from them. I already had injuries from previous accidents and now my injuries are getting worse because I have to deal with ICBC myself! It's mentally challenging and they are talking about we are here to support you...