ICBC Auto Insurance Reviews

From now on, I would just hit those who denied following the rule. I yielded once for a driver who's changing lane in front of me too closely, end up myself being rear-ended, and ICBC denied my claim; ICBC stated the driver who rear-ended me was at right, I'm at fault. They even denied contacting the driver at front who was changing lane

My father was involved in a motor vehicle accident that was staged. An east Indian male accused my father of rear-ending his red pickup truck. If you don't believe it, google my review title as the story was covered on CTV news. I went ahead and performed an FOI request to the city. The traffic footage showed a driver in a red pickup truck purposely reversing into my father's vehicle while waiting to make a left-hand turn at an intersection on a red light. I was furious and wasn't about to let the driver of the red pickup get away with it. I reached out to ICBC regarding the incident after I performed an FOI. The ICBC adjuster tried to accuse me of fabricating video evidence in my attempt to blame the other driver. I told the ICBC adjuster that he's on crack. I told the ICBC adjuster that he needs to do an FOI to obtain the video from the city or repay the $378 fee that the city charged my father for the video. The adjuster refused to do an FOI and to compensate my father for the video footage and then threatened to blame my father 100% for the accident. So I responded in kind. I reached out to CTV News and that is how the claim was eventually foiled. In the end, ICBC never performed an FOI but reimbursed my father for $378. ICBC is very lucky this did not happen to me as I was not the driver as I would have gotten a lawyer and sued ICBC for $10,000,000 for accusing me of fabricating video evidence and then trying to blame this on me without any evidence other than a word of some east Indian male driver. If I had an option for another insurance company, I would never insure my vehicle with ICBC. ICBC are legalized crooks!

I hit a pot hole and the plastic skid plate under the front bumper received some broken clips as a result. The noise was loud so just in case there was suspension damage I called to see if I should file a claim. The lady I spoke with advised me that if I filed a claim and it was never processed, the claim number would die. No consequences. I took my vehicle to a dealer who replaced the clips for 71.90 which included labour. I called ICBC back to kill the claim number and was told it would still be on my file indefinitely.
Had I known that, I would not have filed a claim number until I had the damage assessed, but now, I realize the ads on TV that accuse them of lying are quite valid. Don't trust them for any thing. They are liars!
are quite valid. Bottom line. Don't trust them for anything. They are liars!

Currently I have a claim in progress, I have not heard back from my adjuster despite numerous calls and messages left for him. Part of my claim had been declined and I was told that my full claim would be closed with no explanation. When I phoned for further information my phone call was never returned nor have I heard anything or received anything from then since; this happened in August with the car accident happening in May. Very poor customer service.

Didn't cover claims. Had to take them to court.

ICBC is the biggest scam in BC history. Pay your money to them for YEARS without any tickets or any issues at all, then BAM - get a ticket. Not only do you pay for the ticket itself...but then you pay a DPP penalty depending on how many points your tickets for the year incurred THEN, on top of that, you also get an increase to your insurance. So for the two tickets I received in the last 12 months ($365 and $165), I had to pay the tick amounts, $360 DPP penalty fine, and an extra $100 on my insurance for the year...so we're talking $1000 paid total so far, and the tickets themselves were only $530 of that. Unbelievable...especially considering before these last 12 months, I hadn't received a single ticket in several years. Not one single ticket. Not one single accident I was at fault for. Nothing. Such a joke of a company.

I'm having to pay for insurance for a year and I drove for 3 weeks. Was in a car accident, didn't know better about cancelling my policy. My fault, but I still can't believe I have to pay 3000.00 for literally no reason. Also, customer service rep I talked to was so mean.

ICBC make doing the simplest tasks difficult and prolong any kind of progression to resolve mundane requests such as cancelling automotive insurance out of province

ICBC really needs to upgrade their phone holds. I was trying to speak with a representative, and I was left on hold for one hour and forty-five minutes. That is just ridiculous. One advice ICBC, maybe think of setting up a hold in line and a callback. You just cost me all my minutes. Thank you

I had two claims in the past 3 years, unfortunately. One is 100% my fault and another is 0% ( I was rear-ended and I was a passenger only). Both experiences are absolutely horrible. 1. The accident that I was 100% at fault was very minor. The damage in total is less than 1000$. But ICBC increased my insurance by $5000 in 3 years!! 2. I was injured in another accident as a passenger. ICBC just tried their best to avoid paying for my medical bills. Almost 2 years past, they owe me $4000 in medical bills. When they charge someone, they are so efficient; when it is time for them to perform their duties, they become useless. Hate them !!