ICBC Auto Insurance Reviews

I got into a car crash (my fault over a year ago). I lost my N licence and was prohibited from driving for 6 months but it took ICBC 6 months to process this so as a result, I could drive for a full. Year. I have to pay 450$ a month insurance and a yearly fine of 750$ on my birthday and had to redo my N.

I was on customer service and the lady told me I can only pay today for my insurance (I moved to Edmonton for the time being and things messed up). I told them to please extend it to tomorrow and they said that is in no way possible and that if I didn’t pay by 12 pm tonight, I was going to be charged 3K and no explanation whatsoever on that. Awful awful company that has completely monopolized BC, people should start protesting because these scum are ripping people off and can choose to price their insurance to whatever they want and charge you whatever and you can’t do a single thing about it! As well the customer service is complete garbage and the manager even gave me attitude while I was panicking and asking questions. I told them to hold for a moment and they hung up the phone, horrible company and even worse service!

Every year I’m waiting for my discount and all of a sudden with no reason car insurance prices went up. I have paid insurance more than my car’s price and they are forcing the private car insurance companies to close. They are taking our money and give it as a high salary to their employers. Government act like they are deaf and acting for drivers complaints. The worst insurance company I have dealt with, we need a big number of people to start to react for these unfair prices.

Once they pin on you, they want you to some good sum of legal costs to defend yourself even thought it is not our fault.

ICBC staff do not reply emails. If you call them, you will just go straight to the voice mail and never any replies.

The front line is nice and hard working but the adjusters....

I wish BC has more options instead of one lazy and expensive insurance company,

I’m a new immigrant in B.C. before I get my car, I called ICBC about the CRS level discount. They clearly said I need my past copy of my insurance records for up to 8 years, and they will give 40% discounts. So the day I purchase my vehicle, I asked the same question with my insurance broker, after he reviewed, he said there’s no problem at all, most of his clients from overseas provide same documents. So I get 40% discounts. Now the story begins. Few months later, I was involved in an accident, which someone made left turn at least 30 sec after the red light and hit me. So police came, they said that’s definitely not my fault, and there are other drivers were willing to be my witness, so I called ICBC to make claims. I reported what happened included police file number and witnesses info, and they said they will investigate the incident. Next day ICBC’s adjuster called and said I’m 100% responsible for the incident. I was shocked and asked why. He replied he can’t just believe what the witnesses were saying, and police report is for reference only. That’s just insane, and he also said he thinks the other driver who hit me had over 40years driving experience, so he believes what he said. I tried to talk to their supervisor and even reported to the fairness committee, but they all said their adjuster is professional, so their decision is final, which nothing I can do. Few days later, ICBC wrote me a letter regarding that they can’t give me 40% discounts, so I have to start from 0, so I called them again. They said that their underwriting department reviewed, and said the documents I sent couldn't be approved. I asked why? The documents indicate the no. of years and how much I paid for my insurance, also with no claim history. And they replied that they can’t determine it’s real documents or not. And I told them they can call or go online and contact with my old insurance company! ICBC replied that it’s my responsibility to prove the documents are genuine, not their responsibility. And same thing, no matter how I fight, they just don’t care. They even told me if I’m not happy, don’t drive in B.C., go Yukon or New Brunswick, insurance only 700 bucks a year. In conclusion, ICBC is very irresponsible, rude, racist, not doing the job right, and money thirst corporation. I don’t understand why people in B.C. are able to let this company operate.

After all the horrible things I've heard of ICBC I was weary of dealing with them, after being rear ended by a U-haul truck. I thought considering it wasn't my fault though it wouldn't have been that bad. I was sadly mistaken, having one of the worst experiences in my life. Being a new driver, I had random witness' follow me to the location of the accident just to vouch for me and my claim. I was very grateful, but despite the witness' ICBC still put me through the ringer stating I was still 25% responsible for the incident. Until the person who hit me ADMITTED their full fault in it ( with no apology from ICBC) . 9 months and in counting after U -haul quickly paid me out hassle -free. ICBC is still treating me unfairly on JUST the reimbursement of my insurance and transportation fees alone. After multiple attempts to contact them and stating who I was, my ICBC representative actually HUNG UP on me and patched me through to someone who couldn't even help me. She is still ignoring me to this day when all I am asking is what is owed to me. For an accident that wasn't even my fault! IT's about time we get competitors in BC ! They're raising all insurance 30% spike this year from now on and yet they don't even do their jobs as it is. I will literally go to AB just to get my insurance next time because I'm a young adult in a horrible society and if ICBC has taught me anything it's don't get hit by anyone or you are also taken advantage of. Also my boyfriend has been driving 2+ years safe driving in his company truck and failed his 4th test today! His failing reason : He didn't have his hands on the wheel at all times and he shoulder checked too much. It's all a money grab!!! Please take my advice and avoid ICBC at all costs. They will do nothing but give a headache for the rest of your life. As long as you pay , you have to put up with the horrendous treatment! I literally am only 20 and had my license for a little under a YEAR I'm already the biggest advocate to speak out about the injustice they bestow upon citizens.I highly suggest everyone invests in a DASH CAM FOR YOUR OWN SAFETY . Hopefully you have a wonderful ICBC free day !

My experience with ICBC has been unspeakably horrible. Several years ago now, my mother was rear-ended in a car accident and suffered damage to her knee. ICBC was supposed to compensate her for her time lost from work, but they instead transferred her from one adjuster to another, over and over again, and eventually stopped answering her calls completely. By the time she actually got a hold of her adjuster, they told her that the file was too old, and she didn't receive a single penny. They are ridiculously expensive, far more so than insurance you can get in Alberta, Nova Scotia, etc. and they will do everything they can to avoid money under any circumstances. When I accidentally crashed my car, it wound up being cheaper to pay for the repairs myself, than to go through ICBC and deal with the increased rates.

Called about 15 times; spoke to different people and still got same answer. I asked why, they told me only the first adjuster review the evidence, everyone else only based on what initial adjuster typed into system. Abosulutely useless supervisor, manager, and coordinator; these people only 1 looked at the evidence. Also received different sayings. One of the adjusters told me she could measure my car’s position from my dash cam footage. I asked their supervisor for the tool name and how the device work, but she actually told me there’s no such tool, they had to eye-ball. What a bull shit, eye-balling can be accurate?!
BTW, they taught me, when someone is trying to merge to your lane, you are not required to slow down, they have to find a good time and spot to merge even when there’s construction ahead of another lane.

I can not think of a better description for this place then Incompetence with a flair for rude and insanity.
Totally bad place, rude and incompetent.

ICBC is extremely expensive and gives you nothing back.
Its one of the reasons i am considering moving out of BC