ICBC Auto Insurance Reviews

Every time I receive ICBC renewal notice I am reminded that this is one big monopolized scam in BC. The rates are so damn high and there are absolutely no options to go anywhere else.

We did our research about moving to BC and finally called the Insurance Company for a quote, the ICBC. They told us we have to use only the ICBC insurance if we want to settle in BC. They gave us a quote: few dollars shy $2000 after 28 years driving in Canada plus the home insurance at a different company. We have decided not to move BC. NO THANKS, we don’t need your services...

My 8-month new car got $9000+ repair damages at 100% fault to the other driver. ICBC is playing ugly tactics not to compensate market value depreciation and cost to trade for an accident-free car. Why should my property value deprived by an incident at 0% my fault? It's sad that such a large influential company is lacking sense of fairness. Monopoly gets things stink. I had exchanged many phone talks and mails with different representatives in ICBC. No one admitted the fact "A repaired and re-painted accident history of car has less value than an accident-free car." It's frustrating to talk with ICBC people who deny generally accepted facts or common senses. It ended up being waste of time. More pain on top of the original damages! I had to sue ICBC to bring it to the justice of law.

Straight up story; backed my boat into the water with my QX60 SUV Hybrid and it stalled out wouldn't start again, the vehicle was by no means submerged and Infiniti doesn't want to stand up for their piece of crap, so started a claim but instead of saying it's under comprehensive they are calling it a collision with the water!!!!!! What a crooked company and it is government owned so I guess you know what that means, won't allow competition into BC cause they would go out of business and just charge ya to the poor house, a good old cash cow for them at our cost.

ICBC you are the worst. I cannot believe that a company with such a massive responsibility to the province of British Columbia can be so reckless and disorganized. Your system puts its' users into poor positions and your insolence towards the people of this province is disgraceful.

My car was hit after I changed a lane from right to middle by the one from left to middle. The driver tried to hit-and-run but was finally caught by me. I asked for ICBC paper and found he is not the owner of the car, asked his driver license but he refused and ran away. I called Vancouver Police right away but they refused to follow up because he said I got the Car information. I called ICBC to report the accident and the adjuster said it is 50/50. I said, I have a dash cam footage and would like to show how my car was hit but she refused to watch it and just asked me to find any body shop. I insisted to provide the dash cam footage and she asked me to deliver it to New Westminster claim center and they will copy the file for her. When I delivered it, the receptionist said that there was no equipment to copy my footage. I called the claim center again and another guy said just provide ICBC a USB with the file. I delivered the new USB to the same claim center in New Westminster and another receptionist said she will arrange a delivery of my USB to the adjustor. I requested that once the adjustor received my USB to acknowledge it either by email or phone. I waited for a whole week but there was no reply at all. I called more than 5 times and found out that the adjustor was away for holiday and that no one handles my case. I waited another 5 days and finally reached her. She said she couldn't find my USB and asked me either to deliver the new one or try to upload it to YouTube. I finally got my friend’s help to upload the video and sent her the link, she called me back later and said it is still 50/50. I didn't accept and would like to appeal. She said I need to talk to the manager and provided his phone number. I called and he was in vacation. (it seems that everybody working in ICBC takes vacation and no one follows up on my case). I waited for a few days and found out that he was finally back. I called more than 4 times and left a message but without any call back or reply... I called and emailed the previous adjustor asking for help but no reply at all. So far, ICBC is really pisses customers off and how do they even dare to increase premiums and pay many staff members bonus....

Called to make a claim and the adjustor I spoke to was condescending and rude. Laughed and called me dumb for asking questions. Seeing as it was my first accident and I had already been quite shaken up over the whole ordeal, she only made the process much more unbearable. I'm not sure what is required to work at ICBC but if these are the sorts of people the company has representing them, it's not a surprise why the ratings are so low. She was easily the most unpleasant person I have ever spoken to. Refused to answer questions and was outright disrespectful and unhelpful. Overall unpleasant experience.

Well over a month, no replacement windshield for my 1994 Chevrolet Z28.

Replacement supplier is providing ICBC and other insured with distorted replacement glass.

ICBC yells and screams that it always has to raise rates because everyone is defrauding them. In reality, they run well into the black, and thier policies on handling accidents where the insurer is severely injured, backed by many doctors, is causing people to become permanently disabled. They are the biggest legal scam going. When you have no competition, you can do whatever you want, it seems

I was rear ended by a motor home while stopped at a light in May of 1989. I suffered a whiplash injury. I went through the typical assessment of different doctors and adjusters. I called a lawyer at the the time because I felt I would be better served. The claim took under a year (was paid in Feb. of '90) and got a total settlement of just under 15k. However that injury has never healed properly as it is mostly soft tissue. As I am aging this condition is getting worse. It doesn't really matter if ICBC is the scam of the century (which clearly it is), without a properly functioning body that is in pain, what's the difference? The people that administrate these places are the types that permeate this dysfunctional, exploitive society of juvenilized people. It is time to bring back the rule of law on this land.