ICBC Auto Insurance Reviews

ICBC make doing the simplest tasks difficult and prolong any kind of progression to resolve mundane requests such as cancelling automotive insurance out of province

ICBC really needs to upgrade their phone holds. I was trying to speak with a representative, and I was left on hold for one hour and forty-five minutes. That is just ridiculous. One advice ICBC, maybe think of setting up a hold in line and a callback. You just cost me all my minutes. Thank you

I had two claims in the past 3 years, unfortunately. One is 100% my fault and another is 0% ( I was rear-ended and I was a passenger only). Both experiences are absolutely horrible. 1. The accident that I was 100% at fault was very minor. The damage in total is less than 1000$. But ICBC increased my insurance by $5000 in 3 years!! 2. I was injured in another accident as a passenger. ICBC just tried their best to avoid paying for my medical bills. Almost 2 years past, they owe me $4000 in medical bills. When they charge someone, they are so efficient; when it is time for them to perform their duties, they become useless. Hate them !!

I got into a car crash (my fault over a year ago). I lost my N licence and was prohibited from driving for 6 months but it took ICBC 6 months to process this so as a result, I could drive for a full. Year. I have to pay 450$ a month insurance and a yearly fine of 750$ on my birthday and had to redo my N.

Rates: ridiculous. Fees: horrible. Customer service: what? And god forbid if you make a single mistake on the road because if you do, ICBC will drain your wallet DRY!

I was on customer service and the lady told me I can only pay today for my insurance (I moved to Edmonton for the time being and things messed up). I told them to please extend it to tomorrow and they said that is in no way possible and that if I didn’t pay by 12 pm tonight, I was going to be charged 3K and no explanation whatsoever on that. Awful awful company that has completely monopolized BC, people should start protesting because these scum are ripping people off and can choose to price their insurance to whatever they want and charge you whatever and you can’t do a single thing about it! As well the customer service is complete garbage and the manager even gave me attitude while I was panicking and asking questions. I told them to hold for a moment and they hung up the phone, horrible company and even worse service!

I called to get help about a service card that was issued for my husband at the same time as a drivers license, which never ended up arriving in the mail. After speaking with Service BC, they asked me to contact the issuing centre. I called on behalf of my husband, who doesn’t speak English very well. The first representative dismissed him after a couple of pitiful attempts at verifying him over the phone and said he would get a Portuguese translator. He came back with a Portuguese speaker from Portugal, not Brazil (where hubby’s from). She spoke different Portuguese, so again hubby was struggling and asked her to repeat her question 3 times. After the third try, she turned around and told the first rep, that my husband was being UNCOOPERATIVE! I couldn’t believe my ears. I was listening on speaker phone and I knew my husband was doing his best and not being difficult; the two of them were, however, being very difficult and showing no interest in helping. This is customer service at ICBC? I remember a few years back the CEOs of the company gave themselves bonuses of a few hundred thousand dollars at the end of the year. Now despite the highest premiums in the country, they’re going bankrupt and raising premiums again! What are we paying for?! Years of mismanagement and awful service? I’m so sick of it.

I believe ICBC should be OUT OF BC no questions asked. They expect us to pay and pay but still can barely afford anything. Shame on them for ruining lives for years. Degenerates. You all should be locked up and homeless

ICBC CEOs should be in prison, no questions asked, so many nightmare stories with them, I’ll just share my most recent one. I watched this old lady bang her door into my car, caused dent and scratch on my car, so I filmed the whole thing with her door lines up with my dent. Videos, pictures everything. I submit to ICBC, waited 3 months because adjuster never called me, I finally called and asked: have you reviewed the videos and pictures? She said: what videos and pictures? I said: the ones I’ve sent you 3 months ago. She couldn't find them, so I sent again, she said she doesn't know what she's looking at, so I went back to the body shop, redid the measurements and resent new photos. Then another 3 weeks went by, nothing from her. I called again, she said please, stop calling, she will call me. I finally had enough, I called every day asking for her manager because she can't do her job. Finally, one day the manager calls me and said the case is closed, I have to pay the deductible because dent doesn't match up. I said: have you reviewed the videos and photos? He said: what video and photos... Seriously, I have not seen a more incompetent and useless human being. They do nothing at ICBC but raise insurance every year. Finally, the manager said the videos make sense, my deductible is waived, in total, I emailed them my video 5 times to 3 different people, had to call every other day for 3 months. This is the kind of joke this garbage place is, BC is run by the thief NDP or liberals who take money from ICBC in return letting them do whatever they want, raise insurance every year and does no work at all.

Customer service is horrible. ICBC is terrible. Why are they still able to be in business when they don't follow through with their policies and when it comes to paying out, they do everything they can to stop you from getting what's yours. They are shady hustlers. Everyone has problems with them.