Car Insurance Reviews

Johnson Insurance Auto Insurance Reviews

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(198 reviews)
Johnson Insurance
1.5 out of 5 stars:
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Getting No Answers

by Mad on Aug 17, 2015
1 out of 5 stars

I damaged my vehicle when I went in a ditch because the road was slippery.
It was about 2 hours drive to my home and Taxi was not available.It was my husband, three small children and me. We were stranded on the highway when this man offered to take us to the city for a flat fee of $200 dollars in addition we had a tow and storage fee in the amount of $600. The vehicle front was badly damaged. I called the claim department at Johnson/unifund and I was assigned an adjuster. I called her and she told me I have to take the vehicle to their mechanic and I did. She then told me they will reimburse me all out of pocket expense. The problem is I was never able to get hold of her after that. I went online and found the address for Edmonton and I mail the receipt there. I called many times to check if they received the receipt the adjuster never returned my calls. After two month I got hold of her through another party and she told me she did not receive the receipt. I had copies of two receipt but I did not copy one. oops my problem, my loss. I am so upset. I am 50 years old and this is the worst service, I've ever encountered in my life. I cancelled my policy and I hope I don't ever have to go back. They god one star but I actually believe there should be a o star rating.

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Cancelled policy for non-payment - tried to re-instate - they increased quote by $266/mo

by robbytee on May 30, 2024
1 out of 5 stars

I was away from home due to family emergency when my insurance pre-auth debits were bouncing. I got charged NSF fee's 10+ times then they cancelled my policy on April 15th for non-payment. When I got home I saw the physical letters, insurance was already cancelled... They didn't call, email or text me when the first payment was missed, I could've fixed the situation. I paid off all the arrears on May 25th and tried to re-instate my insurance, they declined and said to make a new policy. Now non-payment is on my record and Im having harder time getting re-insured. The new quote premium went up by $266/month. I declined and went to a different company.

Im fully G licensed, have no tickets, claims, and never got cancelled for non payment in over 10 years. You clearly dont reward good customers.

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Scammers

by Sandra on Aug 6, 2021
1 out of 5 stars

This is the worst insurance ever, they charged me a good price at 1st got me all happy, then all of a sudden I'm paying more than the quote! I asked for my money back but they said they won't be able to return the money without an investigation because they said I had to submit the driver abstract, that they had and I would have to pay them more because of that, now I'm paying on top of what I paid them in full, plus now they found a way that I pay every month on top of my full payment. Never going with them again, never will I refer anyone! How can we report them?? and sue them?

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Overall worst experience!

by Beyene on Apr 26, 2020
1 out of 5 stars

I don’t usually give reviews but Johnsons left me with an unforgettable bad experience. I just wished I had read the reviews before. After I was told that I was not going to be cover fully on my auto insurance on my brand new vehicle I decided to find another insurance that would cover me fully! Then when I call to cancel they said they were going to charge me $250 for cancellation and then after I cancel they still took the payment out of my account and they said it's going to be refunded to me it's been a month and I haven't seen the refund yet every time I call they gave me wrong information. There's more but it would be too long to write all I have to say is Johnsons Insurance is the worst. I would never recommend anyone to go with this company.

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Sold my Suv

by Betty Pickett on Feb 5, 2020
1 out of 5 stars

Found out a year later that Johnson Insurance was still taking money for my SUV that I sold in May 2019, and won’t pay back what they owe me, said that my husband was supposed to call and cancel, they didn’t tell me that but said it was all takes care of when they talked to me in May 2019.

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Loves to take money

by Jake on Aug 13, 2019
1 out of 5 stars

It's been like 4 months of fighting with my adjuster that never answers. Plus can't even get back to my lawyer and I have found out that they shorted me a whole month of pay plus some weeks and are in no hurry to help you out if you can't work because of the accident. They love not giving me my income replacement but love still asking for my 200$ Insurance. This company is a joke. I am a good customer that never missed a payment before or after the accident. Still, nothing shows for it. Just a bunch of thieves!

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Ripped me off

by mustang_r on Sep 25, 2017
1 out of 5 stars

I paid when i bought 2017 honda odyssey $6000 down payment plus additional warranty with lease guard fee. But my van got stolen 2 months after i purchased the van. Insurance company refuse to pay any money to me (all the money i paid 2 months ago) and they just want to pay off Honda finance only. This is very frustrating because i paid more than $9000 for just to drive the van for 2 months..

This is fraud.

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Very poor service in all area

by simon on Sep 13, 2017
1 out of 5 stars

Very poor service in all area of business. Every year they increase the premium without any reason. My last auto insurance premium for two cars were $4700 and I cancelled with them and got new rate from another insurance company for $2600.

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Poor service, penalties galore

by RIEAKE on Aug 1, 2017
1 out of 5 stars

Horrible company to deal with. Have received an email from the company when was trying to add a policy, they said sorry for the 2-week delay - we've been busy.
Then I had to cancel a vehicle policy, after over 10 years of service they penalized me. They did not advise me I can only sell a vehicle when it suits them!
I will not be renewing any policies with them, so many competitive companies out there looking to treat clients better than this... why wouldn't I?!

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Change policy terms w/o notice

by Teresa Stern on Jun 27, 2017
1 out of 5 stars

Johnson makes changes to your plan without notification. In my case, they increased my deductible from $100 to $500. When asked about this, they mention a mass change was implemented. I verified this by looking at their notification and it specifically stated the change in deductible is ONLY for standard policies, while I was paying for a comprehensive policy. Regardless, they made this change to all policies, crooks.

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