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Johnson Insurance Auto Insurance Reviews

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(196 reviews)
Johnson Insurance
1.5 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

Top positive trending topics ?

Agent/rep attitude
33.3%
Agent/rep availability
33.3%
Agent/rep knowledge
33.3%

Top negative trending topics ?

Agent/rep availability
33.3%
Claim - adjuster
33.3%
Agent/rep attitude
16.7%
Agent/rep callbacks
16.7%
Cancellation experience
16.7%
Claim - not-at-fault
16.7%
Claim - rental car
16.7%
Claim - theft
16.7%
Claim - total loss
16.7%
Claim processing time
16.7%
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Billing/payments (1) Broker experience (1) Cancellation experience (2) Claim - adjuster (1) Claim - repair shop (2) Complaints/ombudsman (1) Insurance Rates, Prices (3) Phone wait times (2) Policy coverage (3) Rates at renewal (1) Rates competitiveness (1) Rates for good drivers (2) Rates in bundle (1) Refund (1) Roadside Assistance (1)
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screwed up car insurance

by Lunare on Aug 18, 2015
2 out of 5 stars

Bought insurance for new car end of June 2015, despite several requests have not received a hard copy of the insurance form. In addition, Johnson's keeps confusing the expiration dates for a car I sold and our 2nd car. The latter insurance expires next year, but they have now decided it expires when my sold car's insurance expires shortly, and want payment now. Phoning them is useless as waits are endless, plus they aren't answering email. They also owe me a refund on the insurance for the car I sold, but sent me a 'credit' instead.

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Review topics
Policy coverage Complaints/ombudsman Billing/payments