Johnson Insurance Auto Insurance Reviews

I've been using these guys prior to the big changes, and ever since they've been complete garbage. They put on the wrong insurance coverage on my paperwork, so when I got in a car accident I had to get it all changed for proper coverage. This rose my price from 87$ to 197$ a month. Then they raised my price again at 209$ after the renewal. Then I switched vehicles and they quoted me for 260$ a month. Great, I can manage that. I ended up paying 336$ instead. On top of this, I was told last month I'd be paying 168$ after credits. It wasn't even close. There was "no record of that quote." The customer service is absolute trash, the people on the phone sound like they hate their life, and hate yours even more. They get short with you when you ask questions. Don't even bother, look for another insurance company and save yourself from trouble. I dropped them and went with a better one yesterday. I'll gladly pay the cancellation fee to never see their name again.

I have been with this company for 15 years. Initially, I had great service with them until I made a second at-fault claim within 5 years. I had not been informed that they changed their policy to not renew after 2 at-fault claims in 5 years instead of 3, the industry standard. They did not take into consideration the fact I had been with them for 15 years and had only 2 at-fault claims and no traffic violations. DO NOT USE THIS COMPANY. Let everyone know. Unethical companies need to know that these business practices are not OK and that we have power as consumers to demand better treatment.

I paid when i bought 2017 honda odyssey $6000 down payment plus additional warranty with lease guard fee. But my van got stolen 2 months after i purchased the van. Insurance company refuse to pay any money to me (all the money i paid 2 months ago) and they just want to pay off Honda finance only. This is very frustrating because i paid more than $9000 for just to drive the van for 2 months..

This is fraud.

My daughter had an accident, her car is not drivable, need help with tow and sitting on hold for more than 45 minutes waiting for one of their 'highly trained team to be with us shortly, your call is important to us, and handling your claim quickly and professionally is important to us'. Yes. That is believable. I'll be looking for a new insurance agent on Monday!!

If it weren't for the price, I would definitely be going elsewhere for car insurance.

The customer service is absolutely terrible; long wait times, rude staff, and blatant disrespect for customers time. You definitely need to plan ahead when trying to communicate with this company; nothing can be accomplished in a reasonable timeframe. Customer authentication is very poor; how is it possible for me to obtain car insurance, but they spelled my name wrong on the policy, after being corrected numerous times? Perhaps because it took over 5 phone calls with 5 different representatives for them to set up a policy...

I sincerely hope that I will not have to file a claim through this company, I can only imagine what a headache that would be. If I can get through a year without having to communicate with them, I will be very happy when my policy reaches its expiry date.

Next time, I will absolutely pay more with a different company to have decent customer service!

My brother is with Johnson insurance. He got into an accident a few weeks ago and they assigned him a claims guy where he doesn't return your call for weeks on end to where you have to call a 1-800 number and have to be redirected to someone else to get information on the claim. They have been screwing around with my brother for weeks on end and not approving for a rental when it's on his insurance plan. These guys are the worst company to deal with for claims. I highly recommend you not deal with Johnson insurance for auto.

I called in to add myself as a second driver and no consent was requested from my father. I called in about an unexpected $500 invoice and suddenly my father's consent was required. I asked that they call my father to request consent. I said I would let my father know to expect a call. When I called them back to tell them they can call my father they decided they would not call a number that is not on file. My father would be at work... he possibly cannot pick up the phone at home.

My concern is just that when they are able to add more insurers (getting more money from us) they will do it all with no consent from the account holder, however, if you suddenly have a question or concern it will not be heard without the account holder's consent.

No consistency and very obviously after the money. The worst customer service, absolutely horrible.

I was hit by a car from back and unfortunately he was running from scene. I reported to police and waiting for 2 weeks no suspect was found. I decided to claim under my policy. Because wheel and axle is damaged/as it was not my fault. So 3 times with 3 different customer rep. They promised me adjuster will call you . still waiting for couple of days and left message for adjuster. No answer no call back. I asked for rental car and, first, they agreed then said no - now you should talk to adjuster. He needs to see the car first.

So poor customer service , trying to not cover /assist you when you need them.

I am disappointed and will switch to another company soon.

I have had Johnson as my insurance company for 15 years. I had my husband go last week to add a second vehicle to our policy and it jumped $370. So we switched insurance companies and Johnson decided to charge us the $460. Because we didn't cancel at the end of a month. Stealing our money. So glad we switched companies.

Almost 2 months ago I was rear ended, and that is when my nightmare began. The accident happened at 8:00 MST, and after numerous attempts, I was finally able to get ahold of Johnson Insurance at 10:00 MST. After speaking with one of Johnson's call center employees and providing her with my statement, I was advised to take the car a half hour away to one of their guaranteed auto body shops to get the damages appraised. The autobody shop deemed my car unsafe/ undrivable and kept my car saying that they would let me know when Johnson Insurance gave them the go ahead to start repairs . A few days later I received an e-mail from an adjuster stating that if I had not heard from her by the time I received this letter to please contact her, the letter did not provide any sort of contact information so I just replied to the email providing all my info. 2 days later at 20:00 MST I get a phone call from this adjuster, stating that she was not aware of being assigned my case file but she would gladly assist me (off to a great start). I provided my statement again to my now assigned adjuster, and was asked to please send a copy of the police report, my written statement, pictures of the accident and any other information I had. I was advised that they would give me a call once they got ahold of Wawanesa (the other drivers Insurance company). A week later I get a call from the autobody shop to advise that the Insurance company approved the $15,000 repair to my car.3 days after that I called the adjuster to get an update, and was advised that they deemed the accident No Fault on my part, but due to Wawanesa not returning their calls I would have to pay the $500 deductible to get my car back and would be reimbursed later...I was also given a choice to put a stop work on my car until Wawanesa responded. Not wanting to be in a rental car any longer, paying glass coverage per day, I agreed to pay the deductible in order to get my vehicle back. 4 weeks after the accident happened my car was finally ready. I paid the $500 deductible, and was able to drive away in my own car. After not hearing from the Insurance adjuster in over 2 weeks I left messages for her to find out what was going on...I did not receive a response back until 2 days ago. At that point I was advised that wawanesa was claiming a no fault accident for their driver who ran into the back of me while I was at a full stop! Johnson Insurance has advised that the accident is now being investigated, even after telling me regardless of the circumstances the person that rear ended you is always at fault. Also to top
It off, my adjuster didnt even review the accident report as she wasnt even aware that the other driver was put down as not wearing a seatbelt at the timr of the accident! Im absolutely furious with Johnson Insurance for the way this has/is being handled! I am now obtaining legal advise regarding the situation, and already looking at alternative Insurance companies for my house and vehicle.