Johnson Insurance Auto Insurance Reviews

Been with this company for many many years. Purchased a new vehicle and asked for a quote for the new vehicle. Outrage price, asked if they could do anything to lower the price. No I was advised. Took three calls to get the letters for the new insurance company. They had to talk to myself and my husband to cancel the auto insurance. Then we found out there is a canellation fee as well as our house insurance went up $300 since we cancelled the auto insurance. Asked to talk to a manager regarding the cancellation and they would not put us thru to one. Bully and Robert from this company.

I was a customer with this company for 13 years, and recently I had the last of a string of very shady experiences with them.
I saved $500 a year just by switching insurance companies to another one today and I am getting even better coverage with my new company.

As far as their dishonest and shady dealings:

Most recently I received a speeding ticket for doing 76kmph in an 80. Apparently the section I was in was a 50, however the sign was removed for construction over a month and never replaced. I was not from this area so I was unfamiliar with the speed limit sign. Under the highway traffic act the zone is an 80, however the police officer still charged me, knowing they were in the wrong and the whole incident was documented on dash cam with GPS data. I also went to the police station and the captain admitted to me that they were in the wrong but could not reverse the ticket. I ended up having to pay since the amount of money to fight the ticket was not worth it. They lawyer would of been $400, and I would have had to attend court in the town where I got the ticket, which would of costs me $300 in gas and about $400 in lost wages. So instead of $1,100 out of my pocket I paid the fine, since the officer who knew she was in the wrong bumped it down to the minimum fine. So I had no demerit points and it should have been forgotten there. Now with any normal insurance company a no point ticket does not effect you, but not these scammers. Three weeks later I got a letter in the mail informing me my insurance would be increased $250 additional dollars per year, even though I did nothing wrong. The insurance company did not give a crap about my word and they did not care about my evidence. It took me three days to get in contact with anyone to even explain my situation, since they laid off everyone and shut down the offices here and moved it all to a mega-call centre in Toronto. So I did finally get in contact with someone who was unsympathetic and did not care. So after 13 years they could not be bothered to give me the benefit of the doubt. The company I am now switching too is only two thirds the price. I am accident and claim free, and have no demerit points, but Johnson treats me like garbage.

I also had an other incident a couple years ago where someone did a hit and run on my car. Johnson were unsympathetic and treated me like I was a criminal. They would not pay out even a third of what it was worth. The car basically suffered from nothing but a dented quarter panel which could of been fixed for under $2000. So after 10 years of full coverage They tried to write off my car. When that happened I just dropped to basic coverage and fixed it myself. I then drove it for another year and a half before I sold it.

All the good reviews on this site about Johnson from three or four years ago, however they have changed a lot. What a damn joke Johnson has become. I felt that their company was the bane of my existence, so today I stood up and finally switched companies.

Auto and Home Insurance keeps going up another 25% increase this year with no claims, tickets, or missed payments. After several years I'm moving on - they are just too expensive with their ever increasing runaway prices.

This place is ridiculous. I had one speeding ticket and after being insured by them for 8 years they automatically put me into their high-risk category with a rate increase of over 200%. They quoted me $600 per month for insurance. Are they crazy? Sure... let me just get out my chequebook and pay for that, no big deal.

The customer service is horrendous. If you call and your 'service advisor' is not there, they send you to random people all across Canada who know absolutely nothing about your file and what you are talking about. When we purchased a new car I spent over 2 hours on the phone being transferred around until someone eventually helped me, although not pleasantly.

A lesson to anyone who wants to be insured through these "big guys"... go through a broker. I was able to get my insurance down to $125 a MONTH vs. the $600 per month they quoted me. As soon as you have an accident/ticket, they take that opportunity to screw you. I will be letting everyone know of this terrible experience.

Their insurance is way higher than the other, so I decided to cancel it. Then they charged me $300 cancellation fee without letting you know. I become very frustrated and called them. Their attitude is like- so what? I am not going to refund you. Sue me!

I would give less stars if I could. I have been with them since 2009 with no claims. Well, unfortunately in the last two years I have had to make two claims. Today I got the phone call that I’ve read so much about in reviews. They are dropping me. I was able to switch companies for a slight increase, unlike their affiliate that they recommended, who wanted $3600 a year for my SUV. No thanks.

My daughter tapped a vehicle in a parking lot. That same evening, hours later that other person went and totalled their rental vehicle stunting and drifting. They were not supposed to be driving that vehicle. There is actual video of his driving the vehicle after he claimed my daughter broke the axle on his vehicle. (Which you should know a vehicle can’t drive with a broken axle) The police are involved and investigating his fraudulent claim but my insurance company decided to go ahead and say my daughter was at fault and they paid out the claim. No questions asked! They didn’t even send an adjuster to look at my vehicle as I insisted, as common sense will tell you that my vehicle did not damage that other vehicle. If my vehicle damaged another vehicle to include breaking its axle, perhaps my vehicle should be in a museum somewhere with its “special powers”. What does an insurance company care because they will get all that money back from you and me anyway by increasing all our rates 10 fold. No one has any morals or common sense.

Tried to cancel my policy they carried on taking the money out of my bank.
So i cancelled the Payments with my banks Johnsons then said i owe them money and they where cancelling my policy for non payments after i already informed them i did not own the car anymore, rude staff and obnoxious when they talk to you they talk down to you would not recommend to anybody.

Please stay away from this company. Worst experience ever. They have quoted me something and after putting me through hell to get all the papers they have requested they change the quote and don't have the decency to admit it.
If can't be trusted with the quote, how can they can be trusted with claims.

Never again.

I have had Johnson as my insurance company for 15 years. I had my husband go last week to add a second vehicle to our policy and it jumped $370. So we switched insurance companies and Johnson decided to charge us the $460. Because we didn't cancel at the end of a month. Stealing our money. So glad we switched companies.