Johnson Insurance Auto Insurance Reviews

Today I received renewal and the price is almost increased to 30% more compared to last year. I called and they said due to some factors it is increased? Which factors? No Accident, No Tickets however it is increased... Unbelievable... Most terrible insurance company... Stay away!

We received our renewal, our rates had exactly doubled. We thought it was an error. After several calls, we finally spoke with an associate. They confirmed that the increase was correct and that it was to keep competitive in the market. Being a couple with a pristine driving record this was unacceptable. We shopped around and moved on.

Terrible service. Don't waste your money with this company. Passed around from representative to representative because no one follows up. No straight answers or clear understanding given just send changes with letters stating taking more money with no explanation. Very disappointed and unhappy

I'm not sure why service agents want customers to be untruthful..so it can benefit the company..are they in need for that much money? Long story short. The agent tried to coerce me into saying something that was false even repeatedly answering the question with no, he wanted me to say yes so my premium would increase. I was uncomfortable and disgusted by the lack of professionalism that was displayed. I no longer had any trust because anything could happen later in the long run. The insurance is based on lies and is deceitful. Please be cautious of their gouging tactics.

Very poor service in all area of business. Every year they increase the premium without any reason. My last auto insurance premium for two cars were $4700 and I cancelled with them and got new rate from another insurance company for $2600.

Johnson makes changes to your plan without notification. In my case, they increased my deductible from $100 to $500. When asked about this, they mention a mass change was implemented. I verified this by looking at their notification and it specifically stated the change in deductible is ONLY for standard policies, while I was paying for a comprehensive policy. Regardless, they made this change to all policies, crooks.

If it weren't for the price, I would definitely be going elsewhere for car insurance.

The customer service is absolutely terrible; long wait times, rude staff, and blatant disrespect for customers time. You definitely need to plan ahead when trying to communicate with this company; nothing can be accomplished in a reasonable timeframe. Customer authentication is very poor; how is it possible for me to obtain car insurance, but they spelled my name wrong on the policy, after being corrected numerous times? Perhaps because it took over 5 phone calls with 5 different representatives for them to set up a policy...

I sincerely hope that I will not have to file a claim through this company, I can only imagine what a headache that would be. If I can get through a year without having to communicate with them, I will be very happy when my policy reaches its expiry date.

Next time, I will absolutely pay more with a different company to have decent customer service!

Requested a quote for my son and their price was 250%++ higher than the company I did choose (Belair Direct) - for exactly same policy inclusions.

When i did not move forward with their quote Johnson's reaction was to demand information about my son that I felt was confidential and private - when he is not even their client! As far as i am concerned I have no right to share his information with them without his approval. That demanding this information is a "policy" of theirs does not overrule my son's right to privacy. And it was at this point that they threatened me - to cancel my policy!???

I proceeded to move everything from Johnson to Belair Direct - saved $550 on auto (over 3 cars), save $700 on house, and even got $200 back on my son's insurance.

VERY horrible experience from both Customer Service and Costing perspectives.

I learned my lesson and will never, ever work with Johnson Insurance again.

My husband has been with these guys for many years... we ended up finding a better rate and someone we could talk to in person. We called to cancel and asked if there is anything else we need to pay. She answered no. I now have a 1.73.53 cent bill and 2 bounced payment fees. Happy I got my husband out of this place! They will be getting it thrown right back.