Johnson Insurance Auto Insurance Reviews

I have been insured by Johnson/Unifund for 15+ years. In 30 years of driving I have never had to make a claim. Following an accident that required extensive repairs we contacted J/U Insurance, and this was only an afterthought, as we hadn't even considered this initially. Our experience was not pleasant with the appraiser on the telephone and I felt very judged and and not understood. I understand that many questions are necessary to understand a situation, however I felt that I was being overly questioned about certain aspects of what was being described. Further, our auto shop expressed concerns about the treatment that they received by a visiting appraiser. Six months after the fact, they continue to talk with us about the verbal abuse (raising of voices and cursing towards the shop owner) that they experienced during this process. The shop felt that they were being accused of over inflating their prices (we have often commented on the "decent" pricing of this shop) and not being honest. This shop also reduced prices for us and did not charge us for some aspects of the repair due to the heavy cost of these repairs. Long story short, we are in the process of moving on to another company, for a savings of $800+ a year for both of our cars. I'm not sure if all companies are like this as we don't have prior experiences dealing with insurance following an accident, but we clearly were not happy with the large charge that we had as J/U refused to pay the full amount.

If you are planning to be fully insured with this company you will be sadly mistaken. If the accident is a small amount and/or the fault is not yours, you will get the best service ever. Now if it's the opposite this is their game. The appraiser or the adjuster will never contact you. If you attempt to contact them you will never get anywhere. The appraiser will have the car repaired even though it's not repairable but you have a vehicle that is not road safe. If you attempt to reach the manager, oh she is not available either. You file a complaint through the complaints department they also don't respond. This is the schtick for this company. Although this is not my personal experience, I'm currently witnessing it with a loved one. I currently have my home and auto with this company and I am leaving. God forbid my home burns down, I would be homeless with any assurance that his company behaves professionally.