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Johnson Insurance Auto Insurance Reviews

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(198 reviews)
Johnson Insurance
1.5 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

Top positive trending topics ?

Agent/rep attitude
20.0%
Agent/rep availability
20.0%
Agent/rep knowledge
20.0%

Top negative trending topics ?

Agent/rep availability
60.0%
Agent/rep attitude
40.0%
Rates competitiveness
40.0%
Agent/rep callbacks
20.0%
Agent/rep knowledge
20.0%
Billing/payments
20.0%
Cancellation experience
20.0%
Claim - adjuster
20.0%
Claim - not-at-fault
20.0%
Claim - total loss
20.0%
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Billing/payments (1) Broker experience (1) Cancellation experience (2) Claim - adjuster (1) Claim - repair shop (2) Complaints/ombudsman (1) Insurance Rates, Prices (3) Phone wait times (2) Policy coverage (3) Rates at renewal (1) Rates competitiveness (1) Rates for good drivers (2) Rates in bundle (1) Refund (1) Roadside Assistance (1)
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Roadside assistance

by Andrey S. on Aug 27, 2020
2.5 out of 5 stars

So I got stuck with a flat tire and no spare in the car. Called Johnson 24/7 road assistance which I pay for. After 30 min wait they finally answered, then they called me back in another half an hour just to tell me that the wait time is approximately 3 hours. I'm talking Toronto, not some remote place in the middle of nowhere. Awesome 24/7 service, worth every penny. Other than that it's a relatively good company with horrible customer service and nonexistent road assistance.

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Review topics
Phone wait times Roadside Assistance