Johnson Insurance Auto Insurance Reviews

I've been on hold for hours yesterday just to ask a simple question about my claim. Called yesterday afternoon was put on hold till closing time so no one to talk to. Called first thing this morning and have been on hold for over an hour. Gonna have to hang up to go to my work soon. Who has time for this?

I had a car accident on Friday. The car repair shop was not arranged. I called back Sunday the representative did not want to find a repair shop for me ask me to wait for an adjuster. I called again another representative suggested me go to the assured collision center. I went there and they said dod have my paper and want me to call insurance to send the paper. Since then I made many time phone calls and waited on the phone for hours nobody answers the phone. The automatic system told me to do it online but the online claim does not work. In beginning, a representative told me that the adjuster will contact me within 58 hours. But 4 days passed no one contacted me. I have to say it very bad customer service. I don’t know when can I get my car fixed.

I had 1 claim in 20 years - someone uses my vehicle and cause a small scratch and crack to fender on truck get mail saying cancelling collision cause of 2 claims in 4 years lol I wouldn't recommend this company to anyone. There impossible to get ahold of and just runs you around had to call a supervisor which then gives you a number to call leave a message still no callback. It's a very poor company.

We had home/auto/recreational vehicle insurance with Johnson Unifund, for 6 years. I was rear-ended (no-fault) first incident I've ever had having to make an insurance claim in 40 years of driving. I was assigned a claims person, this person never returned voicemails, emails in 3 months, I had to escalate my complaint to a supervisory position, in turn, I was told that they are "overwhelmed" at the moment as was really no help what so ever. It took me 4 months of constant calling only to hold for up to 45 minutes, to get my car repaired. At a time when a person is in an injured state, dealing with doctors and therapists, then having to fight to get the repairs completed in a timely manner was unacceptable these people truly do not care for their customers well being, just keep increasing rates and collecting their money, we have taken our insurance needs elsewhere, do yourself a favour and pass this company by.

So I got stuck with a flat tire and no spare in the car. Called Johnson 24/7 road assistance which I pay for. After 30 min wait they finally answered, then they called me back in another half an hour just to tell me that the wait time is approximately 3 hours. I'm talking Toronto, not some remote place in the middle of nowhere. Awesome 24/7 service, worth every penny. Other than that it's a relatively good company with horrible customer service and nonexistent road assistance.

Every time I call they say they're busy and will be with me in 20 minutes. After an hour of being on hold, I finally get connected. Would it be so damn hard to have a callback feature? The way they treat their customers is disgusting...

My policy went up twice in two years even though I had no accidents and only one minor speeding ticket (out of 3 I have had my entire life). When I asked them why it went up (after waiting on the phone for over an hour) they told me that other Johnson insured individuals made claims that they couldn't afford, so their customers were being charged more to cover the costs...excuse me? I finally decided to cancel. When I did, they told me I would be refunded in 5-10 business days. I waited. It didn't come, so, once again, I contacted Johnson and they informed me that it would take over a month for me to have my funds returned. They do not communicate well, they do not care about you, and they do not give the best rates. There are other places you can go. Trust me. I'm saving just under 500 dollars a year since I switched from Johnson.

One claim experience, complete disorganization and customer care. Anytime you'd like to call for the information you'll be waiting 30-40 minutes plus. Auto insurance pricing and how they manage the rates are all over the map. I've had $95, $122 and $191 per month in the past 3 years.

I have a terrible experience with this insurance, find a better one instead. I have to wait 2 hours until someone will pick-up the phone, then the call will be off on their end and directed it to somewhere. Frustrated by their adjusters as you ask questions they tend to give you an attitude. They are not willing to assist and help. What's the point of cheaper insurance if they are unreachable?! Go find a broker instead that will give you a better offer.

You may find a good rate with them but they have the worst customer service. Long wait times on the phone and once you get a hold of them they provide absolutely no help. They do not care about your concern. Any change you do to your policy your premiums will go up without your notice.