Very Bad Experience
by TJ on Jul 14, 2020
1 out of 5 stars
Car Insurance Reviews
Johnson Insurance Auto Insurance Reviews
This page has been viewed by: Please wait... consumers
(198 reviews)
Cheap Car Insurance?
- Rates from 20+ insurers
- Stop overpaying today
- Save over $500 annually
Filter
Most helpfull reviewsTags
Agent/rep attitude (6)
Agent/rep availability (4)
Agent/rep callbacks (4)
Agent/rep knowledge (7)
Billing/payments (41)
Cancellation experience (40)
Cancellation fee (4)
Claim - adjuster (5)
Claim - denial (1)
Claim - not-at-fault (3)
Claim - rental car (5)
Claim - repair shop (9)
Claim - theft (2)
Claim - total loss (3)
Claim - windshield/glass (2)
Claim payout amount (1)
Claim processing time (7)
Complaints/ombudsman (11)
COVID Handling (1)
Discounts, deals, rewards (2)
Email/message wait time (5)
Insurance Rates, Prices (36)
Legal actions (1)
Online chat (1)
Phone wait times (10)
Policy changes experience (4)
Policy coverage (26)
Rates after claim (1)
Rates at renewal (6)
Rates competitiveness (7)
Rates for bad drivers (4)
Rates for good drivers (7)
Rates for long-term clients (1)
Rates for second driver (1)
Rates for seniors (1)
Rates for students (2)
Rates for young drivers (1)
Rates in bundle (2)
Refund (1)
Renewal experience (1)
Review author
They are trying to make you pay more in every possible way. The latest experience really crossed the line: 1) They don't give a discount for etching (engraving the serial number on most parts of the car to make theft less desirable), although other companies do. 2) If you want to have a discount for winter tires, you have to provide them with a receipt. Besides that this makes you feel like a criminal, it also limits the options for someone to purchase the tires. You can't buy tires from someone in person it has to be from dealer or service. 3) Customer care agents are going from bad to worse. In 2 days they told me 2 completely different statements, contradicting with each other and claiming that the other was wrong (good job Johnson!) 4) Contacting by chat is useless because in most cases they will tell you to call, and you basically wasted your time waiting for a chat...