Johnson Insurance Auto Insurance Reviews

My daughter had an accident, her car is not drivable, need help with tow and sitting on hold for more than 45 minutes waiting for one of their 'highly trained team to be with us shortly, your call is important to us, and handling your claim quickly and professionally is important to us'. Yes. That is believable. I'll be looking for a new insurance agent on Monday!!

The customer service sucks they are total deceivers. You call for something and you get something else in the post. You expressly ask not to add certain things to the police in order to keep it low in price and they don't take it off, so you need to call again and loose time with them on the phone.

Advise: during the call ask them to say or repeat that they took the option off, they are on record and at least you have proof. You will notice if you ask them to take something off they will not say anything so FORCE them to say it !!!

Johnson makes changes to your plan without notification. In my case, they increased my deductible from $100 to $500. When asked about this, they mention a mass change was implemented. I verified this by looking at their notification and it specifically stated the change in deductible is ONLY for standard policies, while I was paying for a comprehensive policy. Regardless, they made this change to all policies, crooks.

If it weren't for the price, I would definitely be going elsewhere for car insurance.

The customer service is absolutely terrible; long wait times, rude staff, and blatant disrespect for customers time. You definitely need to plan ahead when trying to communicate with this company; nothing can be accomplished in a reasonable timeframe. Customer authentication is very poor; how is it possible for me to obtain car insurance, but they spelled my name wrong on the policy, after being corrected numerous times? Perhaps because it took over 5 phone calls with 5 different representatives for them to set up a policy...

I sincerely hope that I will not have to file a claim through this company, I can only imagine what a headache that would be. If I can get through a year without having to communicate with them, I will be very happy when my policy reaches its expiry date.

Next time, I will absolutely pay more with a different company to have decent customer service!

We have been loyal for 40 plus years. Involved in an accident where other driver turned into our lane and hit us. Because we were exiting a parking lot, the Adjuster said we were automatically at fault because other vehicle had right of way, cause he was on the road way. We were automatically found at fault because we are in parking lot with auto stop sign and no matter if other driver hit us. This is bizarre in my World! Any thought or direction would be greatly appreciated.

My brother is with Johnson insurance. He got into an accident a few weeks ago and they assigned him a claims guy where he doesn't return your call for weeks on end to where you have to call a 1-800 number and have to be redirected to someone else to get information on the claim. They have been screwing around with my brother for weeks on end and not approving for a rental when it's on his insurance plan. These guys are the worst company to deal with for claims. I highly recommend you not deal with Johnson insurance for auto.

Requested a quote for my son and their price was 250%++ higher than the company I did choose (Belair Direct) - for exactly same policy inclusions.

When i did not move forward with their quote Johnson's reaction was to demand information about my son that I felt was confidential and private - when he is not even their client! As far as i am concerned I have no right to share his information with them without his approval. That demanding this information is a "policy" of theirs does not overrule my son's right to privacy. And it was at this point that they threatened me - to cancel my policy!???

I proceeded to move everything from Johnson to Belair Direct - saved $550 on auto (over 3 cars), save $700 on house, and even got $200 back on my son's insurance.

VERY horrible experience from both Customer Service and Costing perspectives.

I learned my lesson and will never, ever work with Johnson Insurance again.

I called in to add myself as a second driver and no consent was requested from my father. I called in about an unexpected $500 invoice and suddenly my father's consent was required. I asked that they call my father to request consent. I said I would let my father know to expect a call. When I called them back to tell them they can call my father they decided they would not call a number that is not on file. My father would be at work... he possibly cannot pick up the phone at home.

My concern is just that when they are able to add more insurers (getting more money from us) they will do it all with no consent from the account holder, however, if you suddenly have a question or concern it will not be heard without the account holder's consent.

No consistency and very obviously after the money. The worst customer service, absolutely horrible.

We called to ask them a question about our car. In all the years we've had insurance, we have never made a home or auto claim. The person we spoke with proceeded to open a claim which goes on our insurance record, a claim we were not told about, a claim we never made nor did we take any money for. I have spent three months trying to get this removed from our record. I have been met with seven different representatives. They were rude and basically told me there's nothing they can do about it. Interestingly, I ran into someone else this happened to, who remarked: "never call them to ask any questions or they will open a claim and you can't get it closed". This is someone who didn't even know our situation! Their practices are unscrupulous. Never trust them. We are leaving Johnson Insurance, making a formal complaint to the Ombudsman, and talking to our MP. Our insurance will go up because of this claim that was made without our knowledge and that stays on our record. They are doing this on purpose to raise your rates.

Would never recommend this company to anyone, ever! After the long wait just to speak to someone, do not expect your time, business, and interest to be appreciated. They erased, or lost, my insurance history when I was previously insured with them; trying to attain insurance records from them is near impossible, and do not expect to be treated as a person over the phone, no matter how many people you talk to. For a company that charges a hefty premium rate to their non-valued customers, it is not worth your time when there are guaranteed (from personal and friend's experience) BETTER and CHEAPER insurance companies out there.