Car Insurance Reviews
Johnson Insurance Auto Insurance Reviews
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(198 reviews)
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Agent/rep attitude (10)
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Billing/payments (42)
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Cancellation fee (4)
Claim - adjuster (8)
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Claim - rental car (7)
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Claim - theft (2)
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Insurance Rates, Prices (39)
Legal actions (1)
Online chat (1)
Phone wait times (12)
Policy changes experience (4)
Policy coverage (30)
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Rates at renewal (7)
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Rates for bad drivers (5)
Rates for good drivers (9)
Rates for long-term clients (1)
Rates for second driver (1)
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Roadside Assistance (1)
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I had a minor car accident, where I was at fault. The insurance company was very helpful, and the other party was compensated without any issues. After car repairs, it was easy to re-insure the car with the same provider. My premium was not raised after the accident. It was very easy to add a second driver, and no additional premium was required. I should add that I drive a late model car with a low market value.
The one thing that separates them from other insurers is their customer satisfaction. They treat their clients in the best way possible.
I recently spoke to my insurance advisor at Johnson insurance in regards to my premium updates for all insurances and found out that I was charged as tenant for three years instead being charged as condominium home owner insurance. I was furious knowing that I was not insured for almost 3 years of residing in my condo without the proper insurance. Not only was I upset about this mistake but also at the insurance advisor as she found this situation amusing (laughing out loud). I am now considering switching companies due to their inability to listen to clients and their needs and their inability to sympathize with clients for there mistake.