Johnson Insurance Auto Insurance Reviews

I would give them a zero if this was an option. I had 2 not-at-fault claims with them in the past few years. The speed, quality and professionalism both of the claims were handled very terrible and below any standards. In the first case, it was almost impossible to talk to someone who knew where the claim was at. An adjuster has been assigned to me after I followed up with them after almost 2 weeks from leaving the non-drivable vehicle at a shop. The second claim was even worse. I had to keep calling them every few days to see what is going on as everyone was telling me some other story and keeping in the dark for 2 weeks. I just cancelled the policy with them as I had enough of how they handle everything.

No one showed any respect and they just kept referring me to people who never answered their phone, or respond to v/mails or emails! I had no idea who was managing my case and was very confused. My car sat in the shop for 2.5 weeks! Guys, my car only needed two tires, two rims, and an alignment - something that could be done in one day!!! Yet, they treated the whole process like there were thousands in damage or like it had to be written off. Absolutely ridiculous! No one called me and because my car was at the dealership, the dealership couldn't get through either. The staff were extremely inefficient - in fact, I strongly believe that my seven-year-old could do a better job! I had to take time off work to find out what was going on. The process only heightened my anxiety. No one prioritized my case. The dealership also was given the runaround and were also provided with inconsistent information and in the end, insurance blamed the dealership!!! Typical. I have never experienced such poor customer service, inconsistency and lack of efficiency in service. No one answers their phone, nor do they call back or respond to emails or follow through. I have never felt so hopeless. Staff are abusive where they never hold accountability, instead, they deflect and blame you or the shop/dealership for the errors the insurance made. They are bullies and are completely inefficient. Stay away!

WARNING!! DO NOT GET INSURANCE HERE...I got an online quote with this company. Gave them all the needed information. They sent me a package with reasonable rates and an invoice. I called with regard to make a payment but they required way too much information before accepting payment, so I said: never mind the policy, I'll stay with who I'm already with. They continued to demand payment and I called them and explained why I did not continue with them. Now they have collection agencies after me and they also put a non-payment of premiums on my record so I have a hard time getting quotes elsewhere. DO NOT DEAL WITH THESE CROOKS!!!...

I have been a customer for over 5 years and never had issues. The customer service alone will have me cancel my insurance with them when it expires.

NEVER USE THIS COMPANY! STAY AWAY

I received a call feedback email. Is this a joke? I didn't contact Johnson. They contacted me. And, they contacted me to tell me how their system made an error and then proceeded to tell me false information, and then told me I was going to have to pay more than double the additional amount quoted back in August because of some mysterious "error" in the system. When I asked to speak to a supervisor, the agent told me I could, but that they were not going to tell me anything different. A supervisor was not available, so now I'm supposedly waiting between 24-48 hours for a callback. The survey sent to me doesn't contain an option for "Johnson called me to tell me how they screwed up and are now going to charge me more than I was quoted".

My daughter has been under my policy for 7 years. She then had an accident. A deer hit her vehicle. She had just finished university and was hoping to drive her car for another couple of years to pay off school debt. The car was written off and she was told she would get a cheque for $2500. She had no money for a down payment for another vehicle which she required to get to and from work. She called several times a week, e-mailed several times a week. No return call, no return email, no insurance money. Very poor customer service. Now once the contract of our entire family is done (about 7 people), we are all leaving this company. This is horrible customer service. What a way to see what the real world is like.

Until I had an auto claim, I never realized how poor Johnson's service standards could be. I have been with Johnson Insurance for almost 15 years and only had to converse with an agent over renewal or adding/removing automobiles from my policy. Then last week I got into an accident and saw the dark side of what this insurance company actually looks like. I have been on hold multiple times for over an hour until I got "dropped" or heard the voice prompt asking me to "call back later" (which had been after being on hold for 2 hours exactly). Clients deserve the reassurance, after being in an accident, that the last hassle they would have to encounter would be reaching their insurance company to report it and/or follow up with it. It is unfortunate that it took filing a claim to see how poor this company really is. If you are able to, go to another insurance company that prides itself on timely service - especially when you need it the most (after an accident).

It appears that I was double billed and this company since August 2018 owes me well over a $1018.00 and I have attempted several times to have this issue rectified to no avail. Each time I call I get a different agent and they won't put me through to the agent I was dealing with and so the process starts all over again. I have been told numerous times that my account is with the finance people and they are creating a cheque for me? It has now been over 2 months and still no resolve. The last time I called I asked for the claims agent manager only to be told he was gone for the day much like my previous claims agent I've spoken with. Small claims court, here we come! If you are smart - don't deal with these individuals!

Hey, Morgex/Johnson/RSAGroup/Unifund (all one company now). Your adjusters are horrible, lazy and incompetent. Not one of them has shown any empathy on my no-fault accident/claim and it's been 4 months now and I've received no compensation for the loss of my vehicle. They don't answer phone calls and don't return calls. Everyone beware. Avoid this company, RSA Group and its affiliates, Unifund, Johnson, and Morgex.

I would give less stars if I could. I have been with them since 2009 with no claims. Well, unfortunately in the last two years I have had to make two claims. Today I got the phone call that I’ve read so much about in reviews. They are dropping me. I was able to switch companies for a slight increase, unlike their affiliate that they recommended, who wanted $3600 a year for my SUV. No thanks.