Johnson Insurance Auto Insurance Reviews

Tried to cancel my policy they carried on taking the money out of my bank.
So i cancelled the Payments with my banks Johnsons then said i owe them money and they where cancelling my policy for non payments after i already informed them i did not own the car anymore, rude staff and obnoxious when they talk to you they talk down to you would not recommend to anybody.

A former girlfriend of a friend, who didn't have a licence, - stole my car at night and crashed it. I'd forgotten my keys at my friend's house and had no idea till my wife spotted our car in a parking lot on the way to work. The next morning. Johnson won't settle. It's a nightmare. We've got 3 kids under 5 years and it's a leased car that has to be turned in. Adjuster won't take my calls. Gonna have to take out a loan and take them to small claims court to sue adjuster, Unifund and Johnson. BUYER BEWARE!! I'd give 0 stars if I could!!

Making online monthly payments as they neglected to withdraw funds from my account and they declined payment. They cancelled my insurance and from a 7 star moved me down to a 1 star. From 100 monthly now 300 monthly with no accidents or claims. They also charged me $352 before they would re-write another policy. Would not explain what that was for.

Please stay away from this company. Worst experience ever. They have quoted me something and after putting me through hell to get all the papers they have requested they change the quote and don't have the decency to admit it.
If can't be trusted with the quote, how can they can be trusted with claims.

Never again.

They have included home insurance in the policy even though we had home insurance already with another insurer. They have never sent the policy documents claiming that they had the wrong address. When I saw that they were charging me more than they should I called them and only then I found out that home insurance was included. Even though they supposedly rectified the situation they continued to take the incorrect amount from my bank account. Their customer service is extremely rude and poorly trained. Stay away from this company. They are not cheap, they will try to cheat you and their customer service is terrible.

I was hit by a car from back and unfortunately he was running from scene. I reported to police and waiting for 2 weeks no suspect was found. I decided to claim under my policy. Because wheel and axle is damaged/as it was not my fault. So 3 times with 3 different customer rep. They promised me adjuster will call you . still waiting for couple of days and left message for adjuster. No answer no call back. I asked for rental car and, first, they agreed then said no - now you should talk to adjuster. He needs to see the car first.

So poor customer service , trying to not cover /assist you when you need them.

I am disappointed and will switch to another company soon.

They will cancel your insurance policy without any reason just because their customer rep thought you may do something against their regulation. Won't go with them, such a rude customer service.

I have had Johnson as my insurance company for 15 years. I had my husband go last week to add a second vehicle to our policy and it jumped $370. So we switched insurance companies and Johnson decided to charge us the $460. Because we didn't cancel at the end of a month. Stealing our money. So glad we switched companies.

The most expensive insurance I could have gotten. The worst customer service I've ever received. Plus when it comes down to filing a claim they screw you around until you just cancel the policy to cut your losses. 4 months of waiting for my claim on a stolen vehicle and they tell me it's suspicious because I had to move. I owe $8,000 to the bank because you people are greedy and heartless.

Almost 2 months ago I was rear ended, and that is when my nightmare began. The accident happened at 8:00 MST, and after numerous attempts, I was finally able to get ahold of Johnson Insurance at 10:00 MST. After speaking with one of Johnson's call center employees and providing her with my statement, I was advised to take the car a half hour away to one of their guaranteed auto body shops to get the damages appraised. The autobody shop deemed my car unsafe/ undrivable and kept my car saying that they would let me know when Johnson Insurance gave them the go ahead to start repairs . A few days later I received an e-mail from an adjuster stating that if I had not heard from her by the time I received this letter to please contact her, the letter did not provide any sort of contact information so I just replied to the email providing all my info. 2 days later at 20:00 MST I get a phone call from this adjuster, stating that she was not aware of being assigned my case file but she would gladly assist me (off to a great start). I provided my statement again to my now assigned adjuster, and was asked to please send a copy of the police report, my written statement, pictures of the accident and any other information I had. I was advised that they would give me a call once they got ahold of Wawanesa (the other drivers Insurance company). A week later I get a call from the autobody shop to advise that the Insurance company approved the $15,000 repair to my car.3 days after that I called the adjuster to get an update, and was advised that they deemed the accident No Fault on my part, but due to Wawanesa not returning their calls I would have to pay the $500 deductible to get my car back and would be reimbursed later...I was also given a choice to put a stop work on my car until Wawanesa responded. Not wanting to be in a rental car any longer, paying glass coverage per day, I agreed to pay the deductible in order to get my vehicle back. 4 weeks after the accident happened my car was finally ready. I paid the $500 deductible, and was able to drive away in my own car. After not hearing from the Insurance adjuster in over 2 weeks I left messages for her to find out what was going on...I did not receive a response back until 2 days ago. At that point I was advised that wawanesa was claiming a no fault accident for their driver who ran into the back of me while I was at a full stop! Johnson Insurance has advised that the accident is now being investigated, even after telling me regardless of the circumstances the person that rear ended you is always at fault. Also to top
It off, my adjuster didnt even review the accident report as she wasnt even aware that the other driver was put down as not wearing a seatbelt at the timr of the accident! Im absolutely furious with Johnson Insurance for the way this has/is being handled! I am now obtaining legal advise regarding the situation, and already looking at alternative Insurance companies for my house and vehicle.