Johnson Insurance Auto Insurance Reviews

It's been like 4 months of fighting with my adjuster that never answers. Plus can't even get back to my lawyer and I have found out that they shorted me a whole month of pay plus some weeks and are in no hurry to help you out if you can't work because of the accident. They love not giving me my income replacement but love still asking for my 200$ Insurance. This company is a joke. I am a good customer that never missed a payment before or after the accident. Still, nothing shows for it. Just a bunch of thieves!

It looks they don't know that time is going and lots of changes have happened in the last 20 years. They operate like it's the mid-1990s now. Everything by mail or phone with over 30-min. Waiting time... Wake up, Johnson. It's 2019. Everyone except for you have moved to the new era of communications. Someone wrote below it's a waste of time to communicate with Johnson, and it's certainly true.

Calling the company - waste of time! They don't have customer service! Agents are very rude people!

Had an at fault collision a month ago. It took over a week to get any information from them about a payout. I was moving out of town and could never get hold of my adjuster, she was either out of the office and no one was covering for her, never answered her phone and kept telling me the "cheque was being sent".
I had dealings with Wawanesa in the past and they were prompt, friendly and got things done.
I will be changing my provider at the next renewal.

I had an accident on January 1st, 2019. I’m insured with Johnson Insurance (Unifund). It’s been 5 months and I still don’t have a date for when I will have my vehicle back. After repeat inquiries that gave no answers I simply get the feeling they just don’t care about not having my vehicle for almost half a year. Although the accident was not my fault, I’m suffering all of the consequences and I’m insurer is fine with it. I would never recommend this insurance company.

It's been two months and counting and I haven't been issued my payment. Even after the claim was excepted and signed. I will be cancelling my insurance once I, finally, receive payment. Stay away from this company. The reviews are correct! This company is a scam! They will postpone your claim, so you get a bottom dollar for your vehicle.

I have been with this company for 15 years. Initially, I had great service with them until I made a second at-fault claim within 5 years. I had not been informed that they changed their policy to not renew after 2 at-fault claims in 5 years instead of 3, the industry standard. They did not take into consideration the fact I had been with them for 15 years and had only 2 at-fault claims and no traffic violations. DO NOT USE THIS COMPANY. Let everyone know. Unethical companies need to know that these business practices are not OK and that we have power as consumers to demand better treatment.

I would give them a zero if this was an option. I had 2 not-at-fault claims with them in the past few years. The speed, quality and professionalism both of the claims were handled very terrible and below any standards. In the first case, it was almost impossible to talk to someone who knew where the claim was at. An adjuster has been assigned to me after I followed up with them after almost 2 weeks from leaving the non-drivable vehicle at a shop. The second claim was even worse. I had to keep calling them every few days to see what is going on as everyone was telling me some other story and keeping in the dark for 2 weeks. I just cancelled the policy with them as I had enough of how they handle everything.

No one showed any respect and they just kept referring me to people who never answered their phone, or respond to v/mails or emails! I had no idea who was managing my case and was very confused. My car sat in the shop for 2.5 weeks! Guys, my car only needed two tires, two rims, and an alignment - something that could be done in one day!!! Yet, they treated the whole process like there were thousands in damage or like it had to be written off. Absolutely ridiculous! No one called me and because my car was at the dealership, the dealership couldn't get through either. The staff were extremely inefficient - in fact, I strongly believe that my seven-year-old could do a better job! I had to take time off work to find out what was going on. The process only heightened my anxiety. No one prioritized my case. The dealership also was given the runaround and were also provided with inconsistent information and in the end, insurance blamed the dealership!!! Typical. I have never experienced such poor customer service, inconsistency and lack of efficiency in service. No one answers their phone, nor do they call back or respond to emails or follow through. I have never felt so hopeless. Staff are abusive where they never hold accountability, instead, they deflect and blame you or the shop/dealership for the errors the insurance made. They are bullies and are completely inefficient. Stay away!

WARNING!! DO NOT GET INSURANCE HERE...I got an online quote with this company. Gave them all the needed information. They sent me a package with reasonable rates and an invoice. I called with regard to make a payment but they required way too much information before accepting payment, so I said: never mind the policy, I'll stay with who I'm already with. They continued to demand payment and I called them and explained why I did not continue with them. Now they have collection agencies after me and they also put a non-payment of premiums on my record so I have a hard time getting quotes elsewhere. DO NOT DEAL WITH THESE CROOKS!!!...