Johnson Insurance Auto Insurance Reviews

I was trying to reach anyone there for 2 days. Left 2 messages and sent email - no answer at all. Trying to verify some data in my insurance. The phone system allows you to wait for 30 min and then forward you to an answering machine. I have to say it is very low.

I had an accident (got rear-ended) last December 16, 2018, and I phoned them right when I had an accident! Since I will be out of the county starting December 24, 2018- January 31, 2019, I made an authorization letter so my husband can deal with it while I'm gone. Up to now, January 10, 2019, I haven't heard about the update or the status of my car, and my car has been sitting in the autobody since the accident. I'm getting really frustrated and don't know what to do! Too much stress during my vacation and I don't know what to expect coming back to Canada. Hoping you will not sign up to this horrible insurance company

I was with Johnson for more than 3 years. No accident, No claim and no charges for Johnson Company during these years until my daughter had an accident. It was a very mild car crash to the point that neither my car nor the front car was damaged but according to the Police my daughter was 100% guilty. My daughter was 21yrs old at the time of accident with 3 years of safe driving experience with no accident and even not a ticket. So they; Johnson Company, evaluated her as a high risk driver!!! and to my very surprise changed our policy and put her as the main driver ( while she was the second driver) and increased our monthly payment by 500 dollar and our total became $916.84 per month. Immediately after receiving a letter from them about the increased payment, I called and asked for the reason and because they were very rude and aggressive and didn't want to explain and convince me, I just asked them to cancel my policy from the beginning of the next month since we were in the middle of current month. I knew that there will be a cancellation fee because the policy is terminated in the middle of the term but they didn't tell and explain to me that the cancellation fee will be $916.84. They should have told me that because the prime has increased from the next month so the cancellation fee will be the same amount. But they were not only rude and aggressive but also dishonest people who just wanted to deceive clients to get the most advantage of them. If they had told me about the cancellation fee, I would have cancelled the policy right away. But because I neither accepted the increased amount nor paid it even for a month so I assumed that they will reduce the regular monthly payment. But without my consent they withdrew $916.84 from my account. I talked to other insurance companies just to make sure about what happened to me and they told me this is an unfair and illegal behaviour and not acceptable. I just wanted to share this with other customers to help them stay away from companies like Johnson that most likely won't be of any help especially at the time of accident let alone before that.

I have been with Johnson for over 4 years. Last year I had an accident which was was legally proved not my fault. The way Johnson has treated me since you would think this accident was my fault... can never get ahold of my adjuster, they contact you when they want. I have had about 3 different adjusters assigned to my case and the only way I find out is when I try to contact someone about my claim. Most of the adjusters I have dealth with are RUDE. These people talk to you like they pay YOU! HORRIBLE HORRIBLE customer service.

I've been with Johnson for over 6 years. And got to say had fairly decent experience other than random increase in rates with change of trend after I cancelled one of my car insurance to RBC. RBC cut the premium by over 30%, shocked yes, as I was expecting discounts for being loyal with 3 cars insured with them for over 6 years. What pissed me off is today's conversation with an absolutely ab-noxious representative (surprisingly female) who troubled me for over 10 minutes to do an insurance change where by I had managed to do this with my previous contact with no issues via minimal communication. I will be switching within weeks as I've already got much lower rates. Nobody should be dealing with such rude behaviors especially when you have no claim, no tickets with clean records for over 20 years. Warning to people who are looking to contact Johnson be prepared for a great customer rep for first conversation. Once you get the insurance you are toast. Just want to share my experience, and have managed to convince 5 families whom I have recommended to Johnson to get off. And hope Johnson Insurance get their act straight especially when hiring rude customer reps. Bring the old reps back they were good.

Was insured with them for about 2 years, terrible terrible service. Called in for a quote one day, had to speak to our local account representative, or account supervisor is what they call them. The guy was completely rude, no manners at all, asked if I could get a quote on a secondary vehicle I was looking to purchase. Advised if I did buy that vehicle I would not be taking transit anymore and the mileage to reflect that. Got back with a an insanely high quote so I decided not to purchase the vehicle. A week later I get a bill for over $700 on my insurance plan because of a change in mileage, I called to inquire and he told me I have to report actual km's between home and work, when the quote was for a vehicle I DO NOT OWN and did not purchase, and the mileage was based on whether I purchased that car. Ended up having to go through a ton of paperwork to revert it all back. Waste of time, Second incident, called Johnson Insurance directly so I could avoid this rep, they advised that YOU HAVE to go through your local rep, requested for a new REP and they advised it is not possible. What a retarded rule if you ask me. So ended up calling the same rep, asked for a home insurance quote to see if I combine it with car insurance it might drop my rate a bit. Got my quote, got off the phone, 2 weeks later I have the package in the mail with the package already processed. I never even agreed to go with them, unbelievable. Processed without my acknowledgement. Same process all over again, had to fill out forms, fax, waste my time and cancel something I never even signed up for. End of the day, left this horrible insurance company and could never be happier with my current provider. My recommendation, stay away from this company, I have friends and family who also used Johnson and advised of terrible experiences.

Stay away form this company at all costs. Had been a long time 20 year customer with them. Found a way cheaper rate $1100.00 per year for better coverage, and they charged us $250.00 to cancel our policy. They ripped us off for years with over rates, and then charged us to leave. Will never use them again.

This company has been asking ONA ( Ontario Nurses Assoc) members to use them for their insurance , so for the past 24 yrs, we have been with them and the past 2 weeks, I have been treated by their adjustor and claims department like an old rag!!! I had an accident early this month , hit from behind by an old person who was in a rush to get to church. I filed the claim and it took them over a week to call me back, not even asking if I was ok and to top it sll, wrote my car off. I had been paying $2629.00 / yr for a 2002 Acura 4 door Premium for years and the car was in mint condition with only 168,900 km mileage. Guess how much they are giving me for my car??? A lousy 4,800!!!! On top of this, I have been on the phone calling the claims dept, the adjustor because they never answer the call and they do not leave a voice message that they are off for a week and they do not apologize for their incompetence!!! DO NOT BUY INSURANCE from them!! They charge so much more, over $300!!! The phone calls alone to them to get information was enough to raise my blood pressure! If you want Better Sevice and better price, seek somewhere else!

After several years with no problems lately there has been a constant stream of mistakes and errors, so much so that even my leasing company rep has been surprised the the level of incompetence with very basic instructions and information. I'm not sure what has changed but something sure has when a simple confirmation of insurance has to be redone three times. Add to this that I can never get my agent on the phone or to return calls or emails and I'm looking for a new provider.

It's been two months and counting and I haven't been issued my payment. Even after the claim was excepted and signed. I will be cancelling my insurance once I, finally, receive payment. Stay away from this company. The reviews are correct! This company is a scam! They will postpone your claim, so you get a bottom dollar for your vehicle.