MPI Auto Insurance Reviews

Very slow and rude service autopac needs some competion a claim not even my fault takes them over 3 weeks slowest service I've ever seen and rude customer service

My vehicle was hit in a parking lot. A witness came forward and gave a statement to mpi, . Mpi still won't process the claim. They insist the vehicle hit a stationery object. They hired someone who looks at the vehicle and writes a biased report. Amazing how a person who gets a cheques from Autopac and has a theory out weighs a witness who was there. It would be a complement to call mpi a crook.

Yes, my older car was in an accident, broken headlight and few scratches. The estimator says, here's the estimate, go get it fixed. I say, hey, is this close to a write off? He says, sure we can total loss it. Fine.
But then I have to go up 3 levels of supervisors to get a sniff of a fair settlement, bringing similar ads with prices, making 5 appointments - arguing and debating about the settlement. And finally they agree to give me the amount they were willing to pay for repairs on the car!! Why put me through all this?? oh yeah, cause you can, cause your the only game in town, cause your mission statment about customers and all that is bogus. mpi you play a mean game and not fair.

Extremely slow, painful and needed money for every form I filled out. They were unable to give me the information I needed to obtain a drivers license on one form (Date I got my drivers license and Drivers Abstract), I had to get a drivers experience and a Drivers abstract. Not sure why this information cannot be put on one form.
Also, the process is very interesting, they can change my phone number, my address, my credit card information over the phone, they can also send my Claim's over the phone but for the Driver's experience I have to put the same information on a form and fax it in (no email availability).

I don't quite understand why this many forms need to be filled out? why information cannot be sent via email or secure website (there is no difference in terms of security mail/fax vs. secure website upload)? Why standard information required for transferring license to other provinces is not a single form and multiple!

I wish I could find insurance some where else. they are quick to take my money but not so to do the right thing. There answer was to go back to the broker when there the ones who made the mistake. Guess you can do what you want when your a monopoly.

depend who is your adjuster! some can be real rude!

When my truck was stolen right out of the store parking lot and taken on a joy ride for 3 days and brand new tires torn to shreds we had to prove and then prove again and fight for their replacement! It took over 6 mths to settle...in the mean time we had to be out of pocket for 1800.00 worth of tires, rod changes, balancing and also had to cover the destroyed steering column and replace my glasses and uniforms that were in the truck at the time. (I had just gotten off work) They were very difficult to deal with and NOT "Friendly Manitoba" like in anyway.