MPI Auto Insurance Reviews

My son hit a deer outside Oak Bank that happened on 12 November it is now 15 December the adjuster took her time on getting the claim advanced now being so lucky and privileged she has finally answered her phone and advised me that’s a check for his vehicle that he has been without for a month and will be another two weeks before he gets it right at Christmas time but nobody’s around...

My van was stolen. I live alone and have no family. MPI gave little info as to the process. I have never gone through this before... I don't know what questions to ask or how the process goes. They gave me no list of approved shops MPI certified. Left making a guess who to take it to then have to relay information as they can't seem to call each other. I am the victim yet I am doing all the work. Towing of vehicle to shop was delayed by at least 7 days
Still would have been sitting at MPI if I didn't call and asked when it was being delivered to the shop, it would still be in their lot.
They gave me no time frame or date for the usage of the rental. All of a sudden I get a call that coverage has stopped. No warning no heads up... No date when coverage would expire. I don't get one little bit of info if I am not after them. Still, when asked when coverage is up on rental they gave me no answers.
It leaves me in tears. I have to get my van back which is disgusting to drive after people living in it because the coverage of the vehicle is breaking me. I am just a single poor person and MPI is breaking my back. I'm sure they wouldn't treat the owner of a Porsche like this.
If only there was another way other than being treated like garbage.

Claim experience way worse than vandalism. Slashed tire and broken door glass. It was towed away and still waiting for the adjuster to look at it after 5 days. Anyone could adjust it with one quick look. Phoned them. On hold for nearly 2 hours. No answer and rude. No update on claim status. I phoned the tow truck company. Much more courteous. They told me what little they knew but were very courteous and empathetic. Cannot complain about customer service. They have none!!!

They are just another money-hungry corporation that doesn’t care about people. They lied several times during my claim. I was injured in an accident that wasn’t my fault. Took 3 weeks to be able to start any treatments for whiplash and concussion. They lost my Keys for a week. I had to go down to their comp wound and of course, my keys were sitting on the driver's seat where I told them they were. They said I could go to a physiotherapist and chiropractor but then they denied my physio claim months 3 months after the accident. They rejected the chiropractor's diagnosis that I needed more sessions to heal properly. Private insurance cost more but is worth it when you have a claim. You can’t even call them as they say they aren’t taking calls and to leave a message. I have left 3 in 3 days and no one has called me back. The absolute worst!!!

MPI is so big... Nobody knows anything! If you are not on hold for a very long time you are in line for even longer! I lived in 2 other provinces with private insurance and there were cheaper and soooooo much better by far! MPI is a joke and so embarrassing but they are the one and only, so they rule you...
Nothing you can do! Nowhere else to go, and they know it! Very bad. Manitoba needs a change! Bad! And everyone knows it.

These people have had my truck for almost 6 months! No one answers the phone! It's a joke? Ready to report it stolen to the police

Really? I call to make a claim and no one is home? How about adding claims adjustors as opposed to handy-out refunds?

I have yet to have one good experience with MPI. When talking to customer service they are extremely arrogant. You can tell MPI knows that the consumers are stuck with them so they treat their customers like that. It is always their way... They are one of the most unhelpful companies out there and every single time you call, someone always tells you something different than the last person you talked to. There is a real lack of communication between them and the customers are suffering because of it.

Try to get my driver's abstract. They don't do anything by email. Because not safe???
We are in 2021 and email is the best way to do it. And when I try to send a fax a got a no response. I try to send those fax multiple times and nothing. So I went by Canada Post. I'm waiting to see how it will go. Overall terrible customer service. Terrible hours to join them. Compare to other provinces price is way too expensive.

They talk with a rude tone, and try to act over smart, not nice at all