MPI Auto Insurance Reviews

Had to call in for every single step for things to keep on going for our claim which is all supposed to be communicated and done automatically. If I wouldnt keep on calling in we wouldnt get anywhere with our claim. Once you finally talk to someone after waiting so long, the person was so super rude and just wouldnt let me explain. Hope to never have to deal with them again.

I have yet to have one good experience with MPI. When talking to customer service they are extremely arrogant. You can tell MPI knows that the consumers are stuck with them so they treat their customers like that. It is always their way... They are one of the most unhelpful companies out there and every single time you call, someone always tells you something different than the last person you talked to. There is a real lack of communication between them and the customers are suffering because of it.

They talk with a rude tone, and try to act over smart, not nice at all

On October 6th I called MPI regarding a claims issue. The first associate I talked to was very helpful and told me she would transfer me to the department in which could help me with my claims issue. The second lady I spoke to around 9:25 am was extremely short, rude and inconsiderate. She interrupted me in the middle of speaking several times and mumbled the information I needed to actually make my claim. When I asked her to repeat herself she was very rude and condescending. I am not one to go out of my way to write reviews about people who are just going about their day trying to do their job as best they can, but a person such as the one I spoke to should not work in customer service. I feel extremely disrespected and disappointed in my experience due to my treatment from that one specific employee.