RSA Auto Insurance Reviews

RSA car insurance company is the worst insurance company. I don’t know why they are still exists. They make you wait 3 weeks for a claim and they always have an excuse that their system is down and that they are waiting for the other parties approval. What has the insurer to do with the other party? They are crooks and never ever insure your car with them because you will regret!!!!

Our car was totalled, with both kids riding with me, and this company has been absolutely useless. Getting any information from them has been nearly impossible and what we do get is fragmented and/or at least partially false, they do not return phone calls or emails, important questions are going unanswered. We have had to do everything that our adjuster should be helping with on our own. Since initial contact, we have not even heard from our adjuster. A supervisor finally answered the phone 8 days after the crash and provided minimal answers, but, again, gave wrong information.
They authorized our car to be moved to an auction lot without our consent, but wouldn't tell us where it was. When we went to collect belongings, most of them had gone missing.
I wish I could rate it 0/5.