RSA Auto Insurance Reviews

Absolute worst insurance company!
Take forever to approve claims and take 2 weeks to reply to emails from all parties involved (body shop, customer, and car rental, and then they blame every other party for their lack of response.

Our car was totalled, with both kids riding with me, and this company has been absolutely useless. Getting any information from them has been nearly impossible and what we do get is fragmented and/or at least partially false, they do not return phone calls or emails, important questions are going unanswered. We have had to do everything that our adjuster should be helping with on our own. Since initial contact, we have not even heard from our adjuster. A supervisor finally answered the phone 8 days after the crash and provided minimal answers, but, again, gave wrong information.
They authorized our car to be moved to an auction lot without our consent, but wouldn't tell us where it was. When we went to collect belongings, most of them had gone missing.
I wish I could rate it 0/5.

They raised my car insurance in April 2020 with 30 %, with no reason. These insurance companies are organized theft institutions, with government license to steal from us. At one point people will say enough is enough!

RSA recommend HUB Insurance now! Great service they said... Wrong... Very bad! I was told yesterday - have only 1 agent to do new business. Left 2 messages - no callback... I called back today - explained, and was told: "she is not on the phone, I will put her on." NOPE... I got her voice mail again. So, I called back asked for a Manager (?) She said, I will have her call me - never happened... Guess they don't want my business. I won't give them my business! Imagine, you have a claim but can never get a person to help... GOOD LUCK !!!

Why have you increased my auto premium by almost 29% = $386 more than last year! I have had no claims, nor any tickets. I am retired and definitely do not deserve what you've done!! What's my recourse - social media? - changing insurance companies? - definitely, need to tell everyone what you've done!

It has now been 2+ months since my accident and I still have not heard from my adjuster, even with the repeated effort from my broker and I. My adjuster has no sense of time or even the slightest bit of customer service. He works on his own clock and the experience has been so exhausting all I can say is if you receive him, run.

This is my first review ever and I have to say that this is the worst insurance company ever!!! I changed my car for a Honda Civic 2018 and now they want to charge me 276$ per month!!! How is this possible!! I never had a ticket or an accident!! I can’t believe that!! NEVER GO WITH THIS COMPANY!!

I have been waiting over three months to settle a claim and just received a letter from another adjuster who told me to resubmit my forms. Incredible incompetence. Then I asked what happened to the original adjuster and they said she quit. When I called the original adjuster, her voicemail was still active, so clearly she was still working with this company. I filed a complaint with them, and they claimed they escalated my complaint to managers but to date have received no calls back.

One of the agents was completely incompetent. They told me I would get money for a no-fault accident claim but because I'm on WCB it would be subtracted from that. So, after two weeks of waiting and getting my doctor to fill out paperwork, they tell me there won't be any income replacement for me. They kept on questioning my injuries over and over again, which was starting to really get under my skin, and the one thing I never do is lie.

Hey RSA. Your adjusters are horrible, lazy and incompetent. Not one of them has shown any empathy on my no-fault accident/claim and it's been 4 months now and I've received no compensation for the loss of my vehicle. They don't answer phone calls and don't return calls. Everyone beware. Avoid this company, RSA Group and its affiliates, Unifund, Johnson, and Morgex.