State Farm Auto Insurance Reviews

My family and i have been with state farm for years. Never a problem. However this last two years have been awful for me. I feel forced to leave the company that was once so good. Since certa became part or owners,nothing but mistakes that cost me. If my rate stayed the same month to month, i could budget. With out relying on these people. I called and asked for them to stop the auto pays. I never know when to money will actually come out. They refused. My bank tells me to close the account, and set up a new one. Why should i have to? I would have to change all my other accounts. I am very upset with the person i don't have a choice but to speak to at this company, absolutely useless and uncaring. The snippy comments and lack of empathy. Besides the auto pay issue, they cant get the communication with head office. OR it really is the incompetent office worker. I get bills sent saying the money is due a certain day. Then the money gets taken out whenever. Sometimes i try and pay back when the money is available and they take the payment for the car and put it toward my house?!? Why would i pay the damned house insurance for three months in advance when i had no |€|*[€| car insurance. I asked about it to the moron they have answering the phones at the office and was told they cant transfer the payment or refund me. The last thing that happened was they send me a notice, say i owed x amountp of dollars. On the date due they take DOUBLE. Or tried too. I had the amount in the account but not double. So boom bank hits me nsf charge. Same day, my mortage company tries to ding me for no fire insurance. Seems the company forgot to send the reinstatement to my mortgage company. So THEY tried to charge me for not having insurance. Again had gotten nsf charges. So 90 in charges from my bank because these arses wont even try anymore. I tried explaining. I am on a very limited budget. I need to know how much and when money is due. They wont work with me at all. Now i am shopping elsewhere. So will my family.

I had car insurance with StateFarm, Canada. My car met accident ( reported to police and it was not my fault), since repairing cost was higher state-farm decided to write off my car. Market worth of my car is close to $8500 ( based on kjjiji, canadian black book, auto trader) , but state farm is not ready to pay more than $7800. Their claims people called and trying to negotiate, not understanding that their customer is in loss without any fault.
This company seems full of scam, they know only to take monthly premium money and when customer is in need, they just walk away. Although It was not my mistake in accident, I am on losing money.

A client of State Farm caused considerable fire damage to our property, and state farm ran us around for 2 years, with low ball offers to settle. When we finally came up with a number just to get this off our backs, they again came up with something lower. While we were thinking about their last offer, they sent us a notification stating we were too late, and that they would not pay anything, for their client's neglect.

They use scam, Con Man style tactics. "Like a Bad Neighbor" State farm will screw you at any opportunity.

I had a small accident which included a windshield damage. The inspector didn't think it was due to the accident and didn't include it in the estimate. I was told I couldn't make an appointment with anybody unless I have an evidence. It was ridiculous. I demanded email communications for any records but they just called me which they actually recorded every time. How is it fair?? They are not reachable. I felt like I was dealing with Rogers' customer service or something. Don't go for State Farm, unless you can prove everything that happens to your car and you!!

I had one claim with them witch was clearly the other parties fault and I had evidence of it and they ignore it all and refused my claim and said it was 50/50 so no one is covered.. and then they cancel my Policy a few months later with no warning ... bunch of thieves and crooks!

I am a Canadian, and was Statefarm's customer for four years. After having a bad experience with a rude, misleading agent at Allstate I was initially relieved to have such a friendly agent and such a great rate on auto insurance when I purchased a policy from Statefarm. After four years of doing business with Statefarm I got a letter in the mail stating that my premium was increasing by 15%, to nearly the same rate I was paying prior to receiving a discount when I reached the age of 25. The letter asked me to call them for further explanation. Since becoming a Statefarm customer I have not received any demerits on my license, made any claims, or had any at-fault accidents.

In preparation for my phone conversation with my agent I gathered some competitive quotes from around the web and called them asking what additional services they planned to offer me to account for the rate increase. The representative responded "none - your plan is the same but your rate is increasing." so I asked "if I give you an assortment of competitive quotes I've received will you price match, or would you prefer to lose my business?". The rep replied "I can't price match", so I have now ensured that my policy will not renew and have secured a new policy with a more competitive broker.

Statefarm should value long-time customers with discounts, but if you purchase an insurance policy from them you should be aware that won't be the case. My agent assured me that this insulting rate increase isn't related to the Desjardins takeover but I'm not convinced, and believe that under Desjardins' ownership you should find a different insurance provider.

I just received my new Redesigned Statement from State Farm and was surprised to see that my auto insurance had increased by $100 per month. It has gone from $1640/annum to $2892/annum! It was explained to me that 'the lawyer found a loophole' and increases are across the board (ie everyone). I did a little internet search and found out that State Farm was sold in January 2014 to Desjardin Group; who are primarily in the United States and associated with Credit Mutuel in France. Is it the $450 million that Desjardin paid that they are trying to recoup from their, now, customers? The policies have not changed and the service has not changed so exactly what HAS changed. I have never had an accident - so I am, at this point, shocked, surprise and supremely unhappy about this.

I had several years of no-claim insurance with Statefarm in Canada, followed by 6 years of no-claim insurance in the UK. When I returned to Canada I was surprised that not only were they slow to return calls, that they would not offer me a quote! Quite clearly I will never use them again for this experience.

I have my car insured by the state farm for 2 months
the reason why it is only 2 month long is the mistake of the agent while she process our files, which is OK because people do make mistakes. However, what can not be tolerant is, as we have to re-apply the insurance again, the quote increased from $220/month to 380/month! We tried to ask exactly why this is happening and the response is: due to the cancellation of previous agreement, they will increase the cost of next quote. Which is ridiculous because it is state farm first bring up this issue and stop the insurance by themselves, to be more specific it is their agent's mistakes. Yet, they are cold and did not even willing to discuss this! As a customer this is totally wrong and can not be accept.

Then we switch to TD insurance, with exactly same car and driver. Right now they charge $190/month, and relatively better services. I could't say TD is the best but certainly better than State farm.