State Farm Auto Insurance Reviews

Do not sign up for State Farm. In my opinion it has become the worst insurance carrier in North America. The claims process is nearly none existent. It takes an adjuster months to return your call as counsel, and then they assign cases to lawyers who do not bring adjusters to settlement conferences. Do not sign up!

I was wrecked by someone that had limited property damage coverage and up until this day, they haven't paid my vehicle, they are giving me the run around but I have already reported them to GA department of Insurance, if I pay for full coverage is to cover the vehicle from end to end not for them to decide what they want to pay, the shop where the car is at said it was a total loss and now they want to send another adjuster from state farm to do another estimate, which does not make sense. Abusers

An operator of a commercial business van hit my parked car while I was shopping. Just a small fender ding and paint scuff. Kudos to this guy, because he waited by my car, explained it to me, and had his own insurance company on his phone. His insurance company got all the paperwork going, told me they'd get in touch with State Farm, and approved a car rental for me for 10 days, as I reside some distance from an auto body shop. When the work was finished, I got my car back, and his insurance company called and asked me if everything was satisfactory, which it was. Two days later State Farm called and billed me for three days of over-rental of the planet on my credit card, and the auditor wouldn't even listen to the explanation, or that the other insurance company approved it. It was only $275, but the principle of it, and the rudeness of the auditor caused me to pull ALL my (3) vehicles out from them, and to advise anyone asking about insurance NOT to do business with them.

Poorest customer service. They just need your money. They will lie, lure you into the policy and once you are in, they do not care about you. No 1 ranking for unethical company. Do not provide pre-authorization to your account. They take your money without your notice even after you complain and try to cancel their insurance. Customer complaint center has no authority over anything. Only thing you get out of this insurance company is, mental agony and, if you have an issue, both agents and customer care will listen to you, talk and do nothing about it.

Never again will I go with them never again mark my words
I filed a claim after my car got hit they paid for some of the damages and failed to pay for the rest, I have communicated with them a lot of time for now they claimed the 1 year act crap, must be nice to steal money from the ppl and when its time to pay you dont you let the time expired.

Never again will I go for you guys.
tks .

What a disaster. I bought a third vehicle and had my daughter added as a primary driver. During the discussion the agent also noticed some savings so made some other changes. Since then the policy went up several thousand, they took different amounts from mine and my husbands accounts and could not explain why. When I left and went to Economical Insurance at half the cost Certas said we owed money but could not explain why. Now it is at a collection agency. Had State Farm for 25 years. Economical Insurance has excellent customer service so far

I was given a policy only to have it cancelled due to a ticket on my licence that I told the broker About! Then I was charged $1278 for six weeks of insurance when I agreed to pay $465/month. I was misrepresented and ripped off. The worst experience ever!!!

I'm really upset. I canceled my 4 policies 3 months ago with State Farm. The next month they took the entire monthly premium from my bank account. Later they explained to me that they needed to pay the cancellation fees. After 3 weeks they send me a check with what was left after fee payment and now I got a letter telling me that I was sent to "Debt collection company" for owing them money? I'm so upset I will post everywhere what State Farm does to the clients for more than 10 years when they decide to cancel any policies. -Odalys

They claim that they have sent the cheque through mail on May 26, 2016, now it is June 6, 2017, have not received anything. It is from Ontario to Edmonton , 4-5 Business days max.

Since going to Certas, my experience with State Farm has continued to decline. My SF agents are great as always, but it seems that they too, are feeling the strain.

Rates have climbed, and for me (perfect record) are now about 30% more than the competition. The straw that broke the camel's back however is the fact that I can't pay on line nor can I even get to a website with my info on it. Folks, it's 2017 for crying out loud. On top of all that, I was late with a payment (I was out of the country when it came and didn't see the expected online notification because, guess what, there wasn't one) So they charged me 50 dollars to reinstate a policy.

Needless to say, I'm looking elsewhere, and you should be too.