Wawanesa Auto Insurance Reviews

If you ever have an issue (and it’s insurance let’s not kid ourselves, you will have an issue), this company is terrible to deal with. My claim experience was good however I believe that was due to a good staff member and not a good company. I am now over 4 months trying to get someone in management call me back. I have resorted to contacting the Ombudsman and even then they have limited ability to help. Pick a company that you can deal with directly and not a “broker”. Brokers used to be the way to go, they were your middle man for contact however brokers now are really just a means to a sale and a buffer between the customer and company!

First of all, their availability is incredibly inconvenient for most people. I work Mon-Fri 9 to 5, so this company not having anybody available to help me on evenings and weekends is incredibly frustrating.
I don't need to be paying what I do for my premiums as I'm willing to accept the minimum legally required coverage with the highest possible deductible. Plus, my address has changed, which should be saving me money.
But am I saving? No, because nobody will take my call to change the policy and address for me.
I just took time out of MY LUNCHBREAK to phone them on THEIR difficult schedule. They let me WAIT ON HOLD just to forward my call to the voice-mail. I could've accomplished leaving a message that will just be ignored AGAIN, without me taking time out of my lunch break to do so...
My advice, deal with literally any other insurance company.

Currently dealing with a total loss claim and I can’t get over the time this is taking for even an answer. 4 weeks ago and still no conclusion aside that it is a total loss and that’s about all. To get a hold of the adjuster was well over a week after the claim was made and she is honestly the worst, crankiest, rudest person I have ever dealt with. Hangs up the phone on you and has even got to the point saying she will no longer take my calls and I will only here from here once the claim is completed by mail only. All because Of me checking in every few days to see if there is any progress. This company doesn’t give a shit about their insurers just how to make a buck. I’m absolutely amazed at how stressful this has all been. Thank god for my broker keeping me sane while dealing with this adjuster.

The rates are too high. My wife and I had been with them for over 15 years. Whenever my rates were supposed to go down the next year they went up. I finally had enough I started shopping around finally came across another insurer a third of the cost of Wawanesa's rates. Just think I was paying $4500 with Wawanesa got my quote from another insurance for $1600 how do you think I felt. Wow, I suggest you don't go with Wawanesa and just shop around. By the way, then I cancelled my insurance with Wawanesa I was into the first month of my policy I cancelled on the 29th of November 2021 that charged me over $1188 plus they want another $788 from me that's almost $2000 for 1 month of service and early cancellation so yea don't even bother with Wawanesa they only care about their profits!

Warning!!! Do not do with this company. Been almost two months of being ignored just to be given a low ball offer on a car that shouldn't have been written off. They are a scam. You've been warned if you read this

I have recently had a pretty bad experience with this company. I would strongly recommend you think twice before considering them for your insurance needs. Back in 2018, I had an accident, a minor accident in which there was no claim paid. The Wawanesa representative I dealt with was awful to deal with and was not on my side at all and would not reply to my inquiries. This individual was responsible for determining fault, as well as dealing with claims yet she didn't even understand the Alberta Traffic Act. I was shopping around for insurance quotes, upon doing so discovered they had placed an at-fault accident on my file. They did so without consulting me about it. Further, the fact that they didn't pay out the claim in this accident tells me that there wasn't enough fault to do so. My opinion is that this was placed upon my file to prevent my being able to get a better deal on my insurance elsewhere.

I had an accident about 2 weeks ago and still I have not got my claim processed. They are finding ways to deny my claim. Bad experience

I was rear-ended by a Wawanesa policyholder in October 2019, flash forward to (almost) February 2020 and I am still waiting on my settlement. They wouldn’t return a call for the longest time, due to saying “We can’t claim until our policyholder calls us back”. After they get an appraiser to look at your car, (3 months after the accident) they want to low ball you on the settlement. Now that I have agreed to a reasonable settlement they are harassing me about salvaging the car. NO SETTLEMENT CHECK - NO CAR! I can not afford to wait another three months to get the check to purchase another car. Has been by far the worst customer service I have ever dealt with. If you are in an accident with someone who has this insurance company, good luck! If you are thinking about purchasing a policy with them, go somewhere else. A very shady and rude company!

Low rates, HORRIBLE service. This company is complete trash. We reported our car stolen 3 days ago and have left multiple voice mails and emails that have all gone unreturned. We should've been provided with a rental by now, but haven't even been provided with a phone call. AVOID

I was a customer of Wawanesa and paid my premiums including collision insurance every month on time for 18 years. I had a collision a few years back. I had an estimate completed at a body shop, Wawanesa accepted the estimate and made an agreement to pay the cost of the repairs. Following the first estimate, I experienced a very high-risk pregnancy and was on bed rest, and it ended with the death of my child. When I took my vehicle in for the second estimate the body shop called me and informed me that Wawanesa would no longer follow through and keep their own word. I called the broker who laughed at my situation and I escalated it through Wawanesa. They were quite happy, smug and proud of themselves that they no longer had to pay the claim. They were very clear that now they were no longer legally obligated that they would not follow through with payment, regardless of their word that they would. Wawanesa, you might be legally in the right, but what an absolutely abhorrent and disgusting way to treat your own customers. Wawanesa took advantage of us during the single most difficult and vulnerable time in our lives, and they are proud of it. They increased our premiums, despite not paying out the claim. Left us with a $10,000 repair bill. My recommendation would be to find an insurance company that you can rely on and put your trust into. Ask yourself if you need that kind of stress when dealing with difficult situations? If you are having any difficulty, make sure you sue them, promptly and without hesitation and please reconsider giving your business to this company.