Wawanesa Auto Insurance Reviews

I found out recently that an accident I had 17 years ago that was NOT my fault is listed as MY fault. I only found out because I'm shopping around for insurance and was told by other companies. When I contacted, I was told I can't talk to anyone and that it could have been put in the computer wrong, but they won't go back that far!! They will keep it on my record for 20 years. They have been ripping me off for 17 years. When we asked why our insurance was so high this year, we were told it's just the way it is!!. Wawanesa was 2500-4000$ more than quotes we have received. We are moving companies and paying 4000 less than what these people wanted.

I was hit three times. Wawanesa never investigated the claims and all resulted in fault on me. I realized about that when tried to do a quote with a new company. These were in my records as "accidents caused by me" reason why my insurance is too high.
Also when I wanted to talk to them the wait times in the phone were more than four hours.
I was never involved in an accident and I never hit anybody but my records are terrible because of this Wawanesa.
Do not hire them.

If you are in an accident, they will not help you, they will scam you into signing wrong forms so they don’t have to pay, they will not cover what is prescribed, they will take months to reply, you will never be allowed to speak to a supervisor, you will suffer more than you ever thought possible. Even lawyers can’t access a supervisor after 2 years. They will never have your back. Stay away from them if you care about anyone who rides in your car.

Currently dealing with a total loss claim and I can’t get over the time this is taking for even an answer. 4 weeks ago and still no conclusion aside that it is a total loss and that’s about all. To get a hold of the adjuster was well over a week after the claim was made and she is honestly the worst, crankiest, rudest person I have ever dealt with. Hangs up the phone on you and has even got to the point saying she will no longer take my calls and I will only here from here once the claim is completed by mail only. All because Of me checking in every few days to see if there is any progress. This company doesn’t give a shit about their insurers just how to make a buck. I’m absolutely amazed at how stressful this has all been. Thank god for my broker keeping me sane while dealing with this adjuster.

I have recently had a pretty bad experience with this company. I would strongly recommend you think twice before considering them for your insurance needs. Back in 2018, I had an accident, a minor accident in which there was no claim paid. The Wawanesa representative I dealt with was awful to deal with and was not on my side at all and would not reply to my inquiries. This individual was responsible for determining fault, as well as dealing with claims yet she didn't even understand the Alberta Traffic Act. I was shopping around for insurance quotes, upon doing so discovered they had placed an at-fault accident on my file. They did so without consulting me about it. Further, the fact that they didn't pay out the claim in this accident tells me that there wasn't enough fault to do so. My opinion is that this was placed upon my file to prevent my being able to get a better deal on my insurance elsewhere.