Car Insurance Reviews
La Capitale Auto Insurance Reviews
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(28 reviews)
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Claim - adjuster (1)
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Claim - windshield/glass (1)
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Do not use this insurance. The supervisors care more about the $ than keeping loyal clients. I had windshield replacement to do and when I arrived at the service station, I was told I had $500 deductible when it should have been max $250, as agreed upon over the phone. Our collision deductible is $500! We called La Capitale and they admit it was their fault that it didn't reflect the same agreed upon info in the contract. Our rep tried to amend our insurance policy and her supervisor advised her not to, he didn't want to help in any way. He clearly decided that losing a client was better than amending the contract they had made a mistake on. I am now out $250 and looking for a new insurance company of course. Take your money elsewhere.
I was involved in a collision at 0% at fault. The representative was helpful to explain things since I was new here in Canada. I have no issues in filing a claim. My claim was paid by La Capitale initially and I was scheduled this June 10 for my car repair. I hope this won't increase my premium next year.