Car Insurance Reviews
La Capitale Auto Insurance Reviews
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(28 reviews)
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Agent/rep knowledge (1)
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Claim - adjuster (1)
Claim - not-at-fault (2)
Claim - rental car (1)
Claim - repair shop (2)
Claim - windshield/glass (1)
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Policy coverage (6)
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I had wind/hail damage on my SUV last week, so I was hoping to get some nasty looking dents and scratches fixed. Filling a claim is easy, but despite calling several times every day to get my claims processed, I have yet to reach anyone! It always goes straight to voice mail. I also emailed, asked to speak to the claims' person's supervisor, you name it, and nothing. I found out that they only have a couple staff to handle claims like mine, so them picking up or returning your call is like winning the lottery. Needless to say, I'm shopping for a new insurer.
I was involved in a collision at 0% at fault. The representative was helpful to explain things since I was new here in Canada. I have no issues in filing a claim. My claim was paid by La Capitale initially and I was scheduled this June 10 for my car repair. I hope this won't increase my premium next year.