Car Insurance Reviews
AMA Auto Insurance Reviews
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(71 reviews)
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Thank you for coming out and doing such a great job. Got my tires topped up and a boost. Couldn’t have asked for better service. You’re the best.
Please, Please go with another insurance Company. This Company was the most scummy Insurance company I have ever had and honestly if I could have afforded a lawyer to sue the crap out of them I would have. Insanely long story over the course of 5+ years but TLDR:
I had a loan for a $60,000 car and took it on and off parking insurance for the winter ( it was a nice car and I only drove it in the summer )
When you have a loan it is REQUIRED you have full insurance if you drive it.
Spring time I had requested them to put my car back on full insurance in person.
The person who assisted me made an error and gave me BASIC INSURANCE.
(I STILL TO THIS DAY DON'T EVEN KNOW HOW THAT IS POSSIBLE ON A CAR WITH A LOAN)
I obviously have an accident a short while after that (within the month) and I go to claim my insurance (cause I obviously thought I was on full insurance, they denied because I only had basic).
They stole MY documents with my signature on them when I went in person to talk to them about this to try and hide the evidence. They kicked me out and refused to give me my documents (WHICH HAD MY WRITING ON IT AND I HAD BROUGHT IN)
A short while later they Emailed the documents to me which were clearly crumpled up and thrown in the trash.
An absolute unbelievable experience dealing with them regardless of the outcome. To take documents that I BROUGHT IN and KICK ME OUT without giving me my stuff back is INSANE.
And to also not take the fault for messing up and giving me the wrong insurance is just insanity, I obviously was out all the money I put into the car, and also out all the money I paid for FULL INSURANCE UP UNTIL THAT POINT.
(Which I have proof of obviously)
I have brushed over a lot of other stuff that occurred but I HIGHLY suggest you look elsewhere for insurance. :)
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I would just like to thank them for the excellent service I received after my accident. Not only did they take charge as soon as I called, but they also had me a rental within the first hour after my accident. They also accommodated me by extending my rental. You people made a bad experience for me a breeze to get through. I would definitely recommend AMA to everyone. Thank you very much for everything you have done for me.
I was side-swiped last year. My insurance adjuster wouldn’t return any of my calls. I had to email in a complaint and then he finally called me back. I had Accident Forgiveness coverage and they removed it because I was “partially at fault” (even though both insurances said that the accident wasn’t my fault at all. It was 100% the other person's fault). I’ve never had any issues with AMA until this accident. Which wasn’t even my fault. Really disappointed in how they handled things.
We have been with AMA for over 50 years. We have had quite a few claims over this time period. The agents are always very helpful, professional, and understanding. The agent processed our recent claim quickly. She provided us with a list of authorized body shops in our area. She advised of additional coverage such as a free rental car during the repairs. She even booked the rental for us. AMA always provides value for the money. We would not go any place else for our insurance needs.
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I've only had one insurance claim with AMA and it was a good experience. i had $8000 dollars of cosmetic damage from severe weather and within 2 days my insurance appraisal was complete and was instructed to proceed to finding a repair shop. ill be the first to admit AMA is little on the pricy side but i have never had an issue with customer service, lack of transparency, registration of vehicles and insuring of vehicles/home. if you are looking for cheap insurance, there is a reason you get cheap insurance.
This is the worst insurance company ever.
They don’t care about their customers at all, will promise you so many things, but once you are in trouble they keep finding excuses.
Avoid it.