AMA Auto Insurance Reviews

I called to try and cancel my policy today because I found a much cheaper rate elsewhere and they charged me $100. Keep in mind that I only signed up for their policy 2 days ago and technically their coverage wasn't even supposed to start for another 5 days. I basically got charged for cancelling something that didn't exist yet because god forbid a multi million dollar company get $100 less. Thanks for ruining my birthday AMA. definitely won't ever be recommending them to any friends or family.

I have been a client of AMA for almost 5 years and to be honest I dont know why I stayed so long. Ive had one claim that they put me at fault because they were to lazy to contact the at fault drivers insurance company. This put my monthly amount up to $220 for a single driver and one vehicle.(no previous accidents or tickets) I recently decided to change insurance companies and I feel stupid that I didn't sooner. AMA has screwed up multiple times on my billing, on my claim, pretty much everywhere they possibly could. When I went to my new insurer they said I had no accidents on my record. (AMA screwed up again surprise surprise) I went to cancel my insurance through AMA and they wanted to charge me $120 bucks cause I haven't given them enough of my money! Im glad I switched because now I pay $80 a month for the same coverage!!! (Switched to RBC Insurance and the associate was very knowledgeable and helpful!)

ONE thing they have to do, just one. Send the application for signing! 3 attempts later for ME to tell THEM to send me docs for signing, and they still can't get it right!
at one point the doc they sent me was to cancel insurance- not sign up for it!! monkeys on the phone, and the supervisor was no better!!
I don't know what happens if you have a claim, but a child could email a document, these dummies, well, i dunno whats going on!
I will switch next year.

Having just moved to Alberta from Manitoba, my husband and I went to AMA to take care of all our driver licensing, registry, Ab Health Care needs, and hopefully Insurance. We experienced a very genial but apparently disorganized agent, and took from May 17th until May 31st to finalize our insurance and find our premium, despite clean driving records and accident claims free experience, was exorbitant. All our information was received by May 19th, except my Claims Experience Letter which had not gone through on Manitoba Public Insurance's fax. It was up to me to check in with the agent to determine if the info had been received, and on May 31st after not hearing back, I e-mailed to find that it had not. I made a quick call to MPI and AMA had the forms that day. After endorsing the policy I felt the premium was excessive and went to another Insurance broker and got better coverage for close to $500.00 less. Now, I am dreading cancellation fees. Not at all happy with AMA Insurance!

Would NOT recommend this company! After feeling as though I was being overcharged for my car insurance, I went to another company and got the same thing for $1300 cheaper a year! I was not impressed. They only got the one star they did because I had to to submit my review.

My car was a write-off following a collision. They continued to charge me my monthly insurance rate long after my car was taken away. This was because, according to them, I failed to call their insurance department following my call to their claims department after the collision occurred. They informed me there is no intracommunication within the company amongst the departments, so the duty fell to me to make sure my insurance was cancelled. However, at no point was it expressed to me that a second call had to be made. I do not recognize this as common knowledge, considering the multiple people I have spoken to who have also made collision claims and who have never come across this issue of having to call multiple departments (and then being penalized for not doing so).

I had never been involved in a collision before and had never made a claim. I called the claims department, informed them of what had happened, and did not receive any instructions or advice on how to proceed. At that moment, I felt safe and secure with the idea that my insurer was taking care of the resulting mess. If I am paying $200+ a month, then I would expect to feel secure following an accident, trusting my insurance company to take care of those items which fall within their realm. Obviously, my trust was misplaced.

They refused to reimburse me for the monies that had been removed from my account and proceeded to charge a cancellation fee for "cancelling" my insurance coverage. The overall experience made me feel like a walking dollar sign as opposed to a person. If you are looking for a false sense of security, then AMA is the place to go. However, if you are ever in need of making a claim, you can be assured that they will make no effort in absorbing the shock of the process.

To be fair, my prior experiences with AMA in dealing with their sale representatives were generally positive. That being said, people are usually all smiles when they're attempting to get one's business. Keeping it, on the other hand, is a huge AMA failure.

tl;dr AMA is useless if you're making a claim, and -- really -- the whole point of an insurer is to be useful when you have to make a claim.

Only at AMA will you be able to find an insurance company who can take an accident that was deemed 100% the other person's fault (by the police and by them at first) and make you pay 50% of the damages. Terrible experience with insurance claim, super slow process and very little explanation. Not impressed. Never going to return to them.

My husband bought his first vehicle and when trying to get insurance, ended up signing a policy with AMA. The premium was outrageous but we weren't in a position to change providers at that time. We had a monthly payment system set up, but honestly did miss a couple payments. We're were always at the branch later that day or the next day with cash in hand to pay.
The policy was up for renewal and we knew they probably were worried about us so we went into the branch to resign and offered to pre-pay there months, as a sign of good faith. They told us it wasn't a problem and not to worry, and that the policy had been auto-renewed at the same price and terms.

About a month later we were pulled over (burnt out brake light) and provided our insurance pink card, registration and license and the officer went to verify it all. He came back 10 minutes later informing us our pink card was invalid and the policy had been cancelled. We had absolutely no idea what he was talking about. Husband called AMA Goodman's and was informed that on the 1st premium payment due date, AMA had tried to deduct the entirely annual premium, which obviously had bounced. They had then cancelled the policy as a result and had mailed a notice to us yesterday (obviously hasn't arrived yet).

As a result, we were running without insurance and were handed a $5k fine. The officer was sympathetic and while he was supposed to have vehicle towed to impound lot (at our expense) and held until set could provide proof of insurance, he let us call a tow truck and tow it home (3 blocks).
We reinsured with a different company through a broker that evening and won't ever go near AMA again.

NEVER, and I say NEVER go with AMA... Higher rates, extremely cumbersome process to get the policy set up and when I found a better rate and tried to cancel my policy, my surprise was AMA charging me an early cancellation fee plus almost 40 dollars for a 2-day coverage... STAY AWAY.