AMA Auto Insurance Reviews

My husband bought his first vehicle and when trying to get insurance, ended up signing a policy with AMA. The premium was outrageous but we weren't in a position to change providers at that time. We had a monthly payment system set up, but honestly did miss a couple payments. We're were always at the branch later that day or the next day with cash in hand to pay.
The policy was up for renewal and we knew they probably were worried about us so we went into the branch to resign and offered to pre-pay there months, as a sign of good faith. They told us it wasn't a problem and not to worry, and that the policy had been auto-renewed at the same price and terms.

About a month later we were pulled over (burnt out brake light) and provided our insurance pink card, registration and license and the officer went to verify it all. He came back 10 minutes later informing us our pink card was invalid and the policy had been cancelled. We had absolutely no idea what he was talking about. Husband called AMA Goodman's and was informed that on the 1st premium payment due date, AMA had tried to deduct the entirely annual premium, which obviously had bounced. They had then cancelled the policy as a result and had mailed a notice to us yesterday (obviously hasn't arrived yet).

As a result, we were running without insurance and were handed a $5k fine. The officer was sympathetic and while he was supposed to have vehicle towed to impound lot (at our expense) and held until set could provide proof of insurance, he let us call a tow truck and tow it home (3 blocks).
We reinsured with a different company through a broker that evening and won't ever go near AMA again.

NEVER, and I say NEVER go with AMA... Higher rates, extremely cumbersome process to get the policy set up and when I found a better rate and tried to cancel my policy, my surprise was AMA charging me an early cancellation fee plus almost 40 dollars for a 2-day coverage... STAY AWAY.

my car was involved for an accident two months ago. i inquired and able to talk to the assigned adjuster. her name is patricia v. With in two months, we only contact each other for 2 -3 times. First call i made was to inform about the accident and inquiry. just short talk. Second is to know the update , to let us know how much is the damaged and we might pay out of pocket and last was to re update as its been weeks. Since we received a call from rcmp asking about our report, i needed to call her . It is very hard to get thru and cannot reach her line. As a costumer, i am very worried of the amount of damage and the anxiety of waiting for long affects. i left a contact number for her to call me back to. So happy that she was able to call me back after several tries reaching her but only to hear a "rude" voice from her saying, "i am extremely busy person, I will call you when i got an answer from other insurance company" ", you keep asking the same question over and over again" (which i didn't, we just talk 2-3 times but i didn't asked over and over again). I wish the supervisor could hear our conversation. I was calm but so disappointed and so frustrated. She keep saying i will call you as soon as i get an answer but when? she said it can reach two year to settle??? for god sake...I have been with AMA since i start driving and this is my first time to complain. i am not a complain person . God knows but this time i feel so hurt and frustrated.. I even tried to ask more question in regards to accident but you can hear irritation and seemingly she wanted to cut off the only or she is the rush keep saying she is extremely busy person. i asked if where can i get an answer to my question or if i can change her as my adjuster but said "unfortunately not". i understand she might be busy as she keep on mentioning, but that is her job. I am also busy with my job and my personal but i am trying to escape from my job just to call AMA to get thru promised service. We pay expensive monthly premium for that service yet not so worth. paying very consistent but to answer question is so hard and she wanted me to wait until she get answer? when? what if it takes 2 years as she mentioned ? should i not be entitled for an update so we would know what to do ? She just dont know the anxiety we feel waiting for the update.i told her she could have say it in a nice way not being rude and explain to me about the insurance thing . she must always remember i am a costumer and she provides service. I am not even harsh and talking in a nice way yet she feels irritated. I wish the manager could discipline and not tolerate that kind of attitude. For now, i just feel so bad...

My daughter borrowed my vehicle and backed into another vehicle, it was a minor accident. After all the paperwork was completed I paid $1400.00 out of pocket to guarantee my insurance would be "claim free" as directed by AMA. I have recently moved to British Columbia and required a claims history letter to qualify for a discount. I received m requested letter via e-mail, Much to my surprise, I have a $144 claim against my account due to a rental car which was required by the victim. I was never presented with a chance to pay the rental bill, and many opportunities were presented to AMA to notify me regarding this claim, as I had vehicle insurance as well as being an AMA Premier member. No notification.....nothing!!!! I called AMA and offered to pay the $144 and requested a new letter with no claims associated, they said that it has been too long as date of loss was 22/11/2011. I feel like a complete idiot for paying the $1400.00 as ICBC told me $144 claim is the same as a $144,000,000 claim. So I lose 4 years safe driving discount at 5% per year! Never, ever, again!

The folks there at ama were nice at first, but once i was onboard the customer service went right out the window! Very long story short; they will do whatever it takes to shirk responsibility and avoid paying anything! My advise? Do not under any circumstances go with ama for anything!

I had auto insurance with ama. They tried to take the premium from my account. Unfortunalty I was short on the amount they needed and so the amount bounced. My fault entirely. Rather than contact me, they automatically tried to take the money from two previous accounts that they had on record, for me. Of course I had no money in either and so had three lots of bank charges. I was so mad. I cancelled my car insurance and membership, but left my house insurance, because it is more difficult to change.
.......continued in house insurance review.

Never had a claim but found it difficult to reach a person when I had a question. always felt like a number not a person.