BCAA roadside Assistance
by Dianne on Aug 5, 2024
5 out of 5 stars
Car Insurance Reviews
BCAA Auto Insurance Reviews
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(25 reviews)
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Accident Forgiveness (1)
Agent/rep attitude (4)
Agent/rep availability (5)
Agent/rep callbacks (1)
Agent/rep knowledge (3)
Cancellation experience (1)
Claim - adjuster (4)
Claim - repair shop (1)
Claim - total loss (1)
Claim - towing (2)
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Insurance Rates, Prices (1)
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Roadside Assistance (1)
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The gentleman behind the phone essentially called me a liar as I had stated that I wanted to cancel and nothing was sent for signature. The home insurance is too expensive and the car insurance is too expensive, overall too expensive.
Called BCAA to inquire around my current insurance and to get a top up for rental car insurance and found Denise Chiasson to be really helpful. She went an extra mile to check with ICBC about why the quotes for my driving license are showing high and reached back to me with the proper reasons. I could definitely rely on her and went ahead to purchase the top up plan. Thanks.
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2 times I had to call BCAA for towing my motorcycle. Both times the wait time for the tow truck to come was more than 2 hours. Basically, BCAA is a middle man between you and a tow truck contractor.
I had the worst experience with bcaa. My car battery died and I needed a new one soy fiancé called and booked an appt but we later had to change the appt time to a later time because I’m the one with the membership. We changed it to 7pm as I wouldn’t be home till then because of work and the support line person told me that it would not be a problem at all… I then got a call at 7:10 telling me that I would have to wait 2 hours or till the next morning, so because I work I decided to wait the 2 hours… got another call an hour later saying that all of the battery replacement people went home sick… ok fine, rescheduled for the next day at 7pm and the lady on the phone told me she would make a note saying that they HAD to make it to me since I had already been rescheduled… the next day comes and at 7pm I get a call saying that they don’t know why I was scheduled that late as they have no one working that late that can help me.. so I had to schedule for the next morning (this is day 3) for the first appt that they had which was 6:15.. they didn’t show up till 8. The only good part about this whole experience was the guy that changed my battery, he was very nice and got the job done quickly but even he couldn’t believe what had happened to me. 5 stars for the battery man, 0 for everything else.
Literally, was told I could wait 2 hours. Didn’t even hang up my phone and got a notice they were on their way, and were there within 10 minutes!! AWESOME service. We were up and running right away! Thanks BCAA.