BCAA Auto Insurance Reviews

The claims process is hilarious. I call in the evening when most people have 20–30 mins to waste, thought I submitted my claim, and get told the next person that will call me is an adjuster.
Get called the next day... Not by an adjuster but by someone saying "do you have 20–30 mins of your time to waste to CONFIRM everything that was said last night? It was our AFTER HOURS line so we have to do EVERYTHING AGAIN pretty much"
Oh, but then I say "it's pointless then to use the after hours line if I just have to go through the same thing over again"
"We advise that if you can't call between 9-5 (y'know, when most people work) to use the after hours line!"
"But... You just said I have to waste the same amount of time confirming all the details because it's your after-hours line... So... There's no point in using it"
Absolutely the stupidest thing I have ever experienced with insurance. Why even have an after hours line??? To piss off your customers and waste AN HOUR of their time reporting an accident??? You do realize we have to report to ICBC too, right?? It shouldn't take 1.5 hours to report an accident... Without hold times.
Insanity.

I have BCAA roadside for about 20 years and this year I called them twice, first time they told me I had to wait 3 hrs so I fixed the problem my self and the second time I call them and they told me I have to wait 1 hr for a jump start and I have been waiting 2 hours.
Definitely is not worth $500 a year for a family plan
I could have call a taxi and jump start the car for $25 dollars.
I'm not sure about getting BCAA in 2024.
Customer service was good on the phone but waiting that long for a simple jump start.....

2 times I had to call BCAA for towing my motorcycle. Both times the wait time for the tow truck to come was more than 2 hours. Basically, BCAA is a middle man between you and a tow truck contractor.

I just need to remove the named driver on my optional car vehicle.
They said I have a lease car that doesn't have a blanket letter (European car).
I need to get a letter from my dealership in order to do it
It's such a waste of time. I waited on the phone for over an hour ( So lack of people working) and I got the answer to getting a blanket letter first!
She works in Prince George, but at the location in Vancouver, the agent will fax the request over to the least company and do that for you. So double standards inside the company.
JUST DON'T DO optional with them if you have a European lease car!!!

Every time you try and call expect to be put on hold for at least an hour. The recorded message says "we are experiencing higher than normal call volumes" but this is every single call. It is just disrespectful of its clients, It sours the entire experience.