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BCAA Auto Insurance Reviews

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(25 reviews)
BCAA
1.9 out of 5 stars:
Customer service:
Value for Money:
Claim experience:

Top positive trending topics ?

Agent/rep availability
28.6%
Agent/rep attitude
14.3%
Agent/rep knowledge
14.3%
Claim - adjuster
14.3%
Claim processing time
14.3%

Top negative trending topics ?

Phone wait times
42.9%
Agent/rep availability
28.6%
Accident Forgiveness
14.3%
Agent/rep attitude
14.3%
Agent/rep callbacks
14.3%
Agent/rep knowledge
14.3%
Cancellation experience
14.3%
Claim processing time
14.3%
On-hold times/transfers
14.3%
Rates after claim
14.3%
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Tags
Agent/rep attitude (1) Agent/rep availability (2) Agent/rep knowledge (1) Claim - adjuster (2) Claim processing time (1)
Review author
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BCAA roadside Assistance

by Dianne on Aug 5, 2024
5 out of 5 stars

Literally, was told I could wait 2 hours. Didn’t even hang up my phone and got a notice they were on their way, and were there within 10 minutes!! AWESOME service. We were up and running right away! Thanks BCAA.

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Review topics
Agent/rep availability Claim - adjuster Claim processing time