BCAA Auto Insurance Reviews

I had an extremely clean driving record, no traffic violations ever and no accidents until a late 2022 when a crazy person ran a red and hit me turning left. Their insurance company ruled, it was my fault because I was turning left even though I had a witness stating otherwise regarding the red light. BCAA said not to worry, don’t spend any money fighting it since I have 1 accident forgiveness anyway. When it came time to renew, they upped my insurance almost $2000 regardless. Apparently the underwriter can do whatever they want and they don’t have to honour 1 accident forgiveness that I paid for! Unbelievably awful company. Bottom line, YOU Can't trust BCAA… they have no integrity and do not stand behind their word. Both my husband and I had left and saved hundreds for same coverage by leaving this horrible insurance company.

2 times I had to call BCAA for towing my motorcycle. Both times the wait time for the tow truck to come was more than 2 hours. Basically, BCAA is a middle man between you and a tow truck contractor.

I just need to remove the named driver on my optional car vehicle.
They said I have a lease car that doesn't have a blanket letter (European car).
I need to get a letter from my dealership in order to do it
It's such a waste of time. I waited on the phone for over an hour ( So lack of people working) and I got the answer to getting a blanket letter first!
She works in Prince George, but at the location in Vancouver, the agent will fax the request over to the least company and do that for you. So double standards inside the company.
JUST DON'T DO optional with them if you have a European lease car!!!

I’m not sure what’s going on at BCAA but the overall usefulness is terrible. I’ve been a member for many years but will now be cancelling. I literally cannot renew my insurance at the South Surrey BCAA because they never have enough agents and always tell you come back another day.
Roadside assistance takes hours for the simplest battery boost.
Not recommended!

When my 5-year-old car was totalled, BCAA offered $8000, basing the offer on a Mitchell report, and refused to discuss any other amount, despite receiving me a 34-page submission with documented evidence.
I asked for arbitration, and BCAA offered no help whatsoever in initiating the process. Eight months after the accident, the arbitrator ruled that the value of the car was $12000, or 50% more than BCAA's non-negotiable offer.
It is impossible to imagine any insurance company with more difficult or less satisfactory results. Do not buy insurance from these people.

Be careful: the company relay on third-party towing Trucks. If they don't find anything around, you will have to wait in the middle of the highway for 3 or 4 hours.

Every time you try and call expect to be put on hold for at least an hour. The recorded message says "we are experiencing higher than normal call volumes" but this is every single call. It is just disrespectful of its clients, It sours the entire experience.

Had car issues. They took over 3 hours to confirm they were coming. Left car with keys inside late at night. At 5 am the next morning I find out they never showed up to get the car. The next day was Nov.11th and they were closed. Never got a message or heard from them regarding the claim. First time using BCAA and the last time. Ridiculously unprofessional company.

I needed a battery boost and when I called BCAA to request help, it was not disclosed over the phone that Immediate Access to Roadside Assistance costs and extra $50 + plus basic membership of $80. When the facts are not mentioned, it feels like I was scammed by BCAA, The facts were not fully disclosed. I had mentioned over the phone several times that I wanted the cheapest/best value membership but I was quoted $136. Had I known that I could have only paid $80 for membership, then I would have requested someone to give my car a boost instead. They also force automatic renewal at the end of the year! You don't have consent if you would like to renew or not! This is truly a scam BCAA! I would never buy Home Insurance from BCAA. I would never by Travel Insurance from BCAA. I would never recommend anyone to use BCAA. Buyer Beware!