Gore Mutual Insurance Company Auto Insurance Reviews

I was in a minor accident while my car was parked. Simple body damage, a few scrapes on the bumper. My car is over 10 years old and I knew she wasn't much longer for this world. I brought my vehicle in for an estimate. Neither the shop nor the Gore would release the estimate to me. They said it was only "preliminary". I told the shop AND the insurer repeatedly I didn't want any work done because I wanted to discuss the value of the damage and a cash settlement rather than getting it repaired. After 2 weeks of still not hearing anything about the estimate (my car was still driveable), I had to call my adjuster repeatedly. I left numerous messages and she never called me back. Finally, after demanding to speak with a supervisor I was told that they can't do anything until the estimate is complete which won't happen until they start a teardown to see if there's any damage underneath (There wasn't, which anyone who read the details of the accident would have known. It was a low-speed side-swipe, no way there would have been damage underneath the paint scratches). I asked to be referred to another shop, I was told it's done and the new shop will be contacting me to schedule an appointment. 10 days later I have not heard from the new shop. So I went to my originally scheduled appointment. I told the supervisor I did not authorize repairs. I told the shop I did not authorize repairs. I watched the shop write down on the work order "Estimate only. Do not start repairs". That afternoon I received a voicemail stating that they completed the estimate, and they called Gore who authorized the start of repairs WITHOUT MY KNOWLEDGE OR CONSENT. I called and once again had to speak with a supervisor because the adjuster refuses to answer her phone. And now despite me telling them not to start any repairs without speaking with me directly, I am being forced to pay the cost for the parts restocking fee and the cost of the teardown and reassembly of my vehicle, because neither Gore nor the shop I was referred to cared what I wanted or had to say. Not that Gore ever really heard what I had to say because my adjuster obviously didn't care about me at all. At least 10 messages so far, and not a callback. It's like she doesn't even care to TRY to see me as a person. I'm switching insurance companies the moment this claim is closed.

Worst Experience Ever !
Because of this company, They are still costing me money even though I no longer insure with them.
When I purchased another vehicle I decided to Stay with Gore, having insured my previous vehicle with them for so long it seemed convenient.
BIG MISTAKE
My vehicle was hit with hail and after it was appraised the damage was close to 14 grand - the insurance decided they wanted their own appraiser to look at it, which they then decided it was only 12 grand to repair. My vehile is a base bmw 128i with no sunroof and 100,000kms - They also appraised my vehicle which they deemed worth $21,000 therefor it would be repaired and not written off -my car was barely worth 10 grand ! I know this beccause 1. I have been working in the auto industry all my life and 2. auto trader confirmed there were others like mine a lot less than 21 grand. I went back and asked them to re-appraise because the "appraiser" submitted his "proof" which was the same model but with 50,000kms less than mine - that is a big difference when were talking german vehicles ! The Strangest thing of this so called appraisal was that it was complete bull as I bought my vehicle for 21 grand over 2 years ago ! I must have the only non-depriciating vehicle in the world !
Garbage company - THANK GOD - my insurance was up around the same time that all happened- Took their chq and had the vehicle repaired and canceled my insurance !
BUYER BEWARE ! ! ! ! ! !

not happy with the way I was treated by gore , I had claim when my bumper was hit and there was 1700 in damage, gore was good and fixed my car no problem at all , was treated well, then a year and a half later I was in another accident ( NOT AT FAULT) where my car was completely written off and there was no option to fix it, gore assigned Andrew P. to handle my claim, he then offered me a cash offer for my car being written off of 1500 , which didn't make sense because gore just payed 1700 to fix my vehicle a year and a half earlier I wasn't being unreasonable and I asked for 2000 considering they just payed 1700 to have my bumper fixed and the condition of my vehicle, Andrew P. from gore would not budge on the offer and now I am out of a car and still have not seen a penny from them, I don't even care about the money, to me its principle, don't be fooled by there low premiums , there is a reason they are lower than most because when its time to pay up they will screw you