Gore Mutual Insurance Company Auto Insurance Reviews

Very difficult to contact when trying to get help with a claim. Out of office, automated responses, and when leaving messages I would get no replies until I went to the office to get help to contact someone. After doing so, I was told they did not receive any of my messages. I guess my emails and voice mails just disappeared.

I had three separate claims with gore and NONE of them were paid. I had a hit and run that I found out who hit me, and two separate thefts of tools that were listed on the policy. They refused all three claims saying that if i wanted reimbursed for the damages i should sue the parties that caused the loss. DUH!! I bought insurance so I would be protected without using our useless legal system!! Also they doubled my truck policy when they found out i was working in another province. STAY AWAY!!!!

Zero Stars. "Gore" will turn on you in case of an accident. I was involved in a hit and run collision which I proved to "Gore" by obtaining officer notes. They completely ignored me by not responding to me and would not take my calls after they determined I was 100 per cent at fault. I took every step necessary to get the adjuster to look at my claim. No luck. I jumped through hoops to get the decision over turned using the help of Police. It has been 1 year since my accident. "Gore" will not protect you. Stay away from this company at all cost. You are better off donating your money to charity because you sure will not get covered in case of an accident. Today, I have learned I am involved in litigation due to outstanding storage bill that "Gore" will not cover even though I was not at fault. I will be contacting local media in regards this matter to shine the light on "Gore's" practices. To the paid actors that leave 5 star reviews. Stop it. Lies stink. Don't believe me? Public records are available for anyone to see. By providing this review I hope it's not to late for you. Feel free to contact me If you have any questions.

Gore Mutual is terrible. I got into an accident recently and have never been treated with more disrespect and time wasting. They have a new manager in the office whose name is James P. He is trying to make a name for himself in the insurance industry at the expense of providing customer service. He is a pompous, arrogant, litigious, imbecile. I would advise that you DO NOT insure your vehicle(s) with this company.

My mom was with this company for more then 12 years and when we got our driver licenses, she inquired about quotes in order to add us to the insurance. They came up with a quote of 6,890$ a month. It was too expensive, but the broker absolute insisted we would be added as "excluded" drives. That's not a problem, their prices are to high and we literally never drive. The next bill my mom received was 359$ when she usually paid 90$ a month. We contacted them for further explanation, and they actually changed my mom to a "high risk" status since there was a possibility other house members drove the car even though all members are officially excluded. That made no sense. But it shows what kind of filthy scums these brokers in Ottawa are. I highly recommend you go with Belair or CAA. They are fantastic with us now.

I recently switched banks and gave notice of this to Gore a little late so I expected to be charged and NSF. Fine. Then they tried to take the insurance money out of the old account again (8 days later). I got hit with more NSF fees because of their error. To top it off, they charged me NSF fees on top of my policy! After corresponding with 3 different representatives from the insurance company, not one of them admitted to their fault. First they blamed me for not giving a weeks notice (which I did when the second attempt to remove funds was made) then the second representative blamed the bank after acknowledging that they DID receive my new account information in time. It truly shows they do not care about their clients, nor do they take the time to understand what I was trying to explain to them. Safe to say we are cancelling our insurance and going with a new company. Terrible insurance company!

I was involved in an motor vehicle accident with a Gore Mutual Ins. Company insured and I called them to file a report. They asked if I was the insured?, I said No but I wanted to report the accident. They said they wouldn’t take the information?, and that the insured must call them? I said what if the insured doesn’t call? The reply was I have to notify my insurance company which would require me to pay a deductible expense? I restated that the fault was assigned to their insured by the investigating officer and Gore Mutual Insurance Co. was the responsible party for paying the claim! They said that Company policy was that they will not take my report or claim!

I’m so glad that I don’t have them as my Insurance company, they sure have a user and business friendly response team that I wouldn’t want representing me!!!

My gramma added me (a 30 year old man with clean record) to her Insurance policy as a second driver. She was told by the broker that her rate would not increase. When she received the bill a month later, it had increased to over $250 per month from $104. She inquired about the increase and was told I (with no claims or tickets) am a high risked driver and must pay high risk rates. I was unable to get in touch with the broker during regular business hours. I called the company I was previously covered with and got a quote. What a surprise!! $138 a month for the exact same car and none of this "high risk" malarky! My gramma promptly called to cancel her plan. Well all of a sudden they were able to pull some strings and come up with a new rate... $138 a month! Obviously we severed ties with these people. My Gramma is in her 80's and very innocent. I would compare Gore insurance to the kind of people that steal the poppy donation box. If you have an elderly family member insured with this company, please make sure they are not being taken advantage of.

Worst Experience Ever !
Because of this company, They are still costing me money even though I no longer insure with them.
When I purchased another vehicle I decided to Stay with Gore, having insured my previous vehicle with them for so long it seemed convenient.
BIG MISTAKE
My vehicle was hit with hail and after it was appraised the damage was close to 14 grand - the insurance decided they wanted their own appraiser to look at it, which they then decided it was only 12 grand to repair. My vehile is a base bmw 128i with no sunroof and 100,000kms - They also appraised my vehicle which they deemed worth $21,000 therefor it would be repaired and not written off -my car was barely worth 10 grand ! I know this beccause 1. I have been working in the auto industry all my life and 2. auto trader confirmed there were others like mine a lot less than 21 grand. I went back and asked them to re-appraise because the "appraiser" submitted his "proof" which was the same model but with 50,000kms less than mine - that is a big difference when were talking german vehicles ! The Strangest thing of this so called appraisal was that it was complete bull as I bought my vehicle for 21 grand over 2 years ago ! I must have the only non-depriciating vehicle in the world !
Garbage company - THANK GOD - my insurance was up around the same time that all happened- Took their chq and had the vehicle repaired and canceled my insurance !
BUYER BEWARE ! ! ! ! ! !

After paying premiums for several years for multiple vehicles and house insurance, I had the misfortune to be involved in a "not at fault" accident. From the first time Nathan in claims contacted me he was rude and abrupt. Their appraiser valued my older model car at 3,500. the body repairs were going to be 3,600, so they wrote the vehicle off. I was notified on a Tuesday, then told they would only cover the rental car I was using until Thursday. I disagreed with the appraised value so was told I could submit repair bills to possibly increase the value. I asked my mechanics to do so and they complied. One of the bills was for replacing the motor previously. I and my mechanics looked up values for my car online. The values ranged from 4,245. to 6,900. depending on whether it was average price, wholesale or retail. I was then informed that even though my vehicle was sitting at a body shop, because I did not immediately accept their offer, I was still being charged insurance on it. Next, Nathan told me that I was also going to be charged a "storage fee". This was 1 1/2 weeks after the accident occurred. In my opinion, strong arm tactics to get me to accept their low offer. Tonight, Nathan called me and said the three invoices sent from my mechanics did not affect the value of the car, nor did the mechanics print out of the value of the car because it wasn't "Mitchell's" or "Black book". He then went on to say that they couldn't even be sure the invoices sent were authentic because they were hand written, and next told me my mechanics were overcharging me for work they did. Finally, he out right lied and claimed that he had told me I could hire my own appraiser when we first spoke. I guarantee he said no such thing. Overall disgusting treatment from a company that has taken thousands of dollars in premiums from me. I did look up the Canadian Black Book value after I told him very clearly what I thought of both him and the company. That is the 4,245 value. This company has not one ounce of caring or compassion for their clients. Their only interest is to take as much money from you as possible. I tried to rate them as 0, but it doesn't allow that.