Car Insurance Reviews
Cooperators Auto Insurance Reviews
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(169 reviews)
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Accident Forgiveness (1)
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When I moved from Ontario, I was devestated that they were charging so much.
I have used this company for auto insurance for more than 20 years, and several agent/brokers. All have been courteous, very helpful and understood my issues. In claims, they have usually processed these quickly and with minimal disruption for me.
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Their rates seem to be on par with other companies. No claims, so I have no complaints their. Their staff always seem confused by simple requests such as asking for a copy of my policy. Very high turnover with their staff so no "personal touch".
We recently had an accident with our vehicle, not our fault. I contacted Cooperators and spoke to Shelly in Newfoundland. She took care of everything for us. Her knowledge and professional service were exceptional. There wasn't any stress to us she took the time and listened to me and made me feel at ease I also spoke to another one of your adjustors sorry I forget his name but both he and Shelly are exceptional employees. Thank you so much, Cooperators and Shelly and the other good employee. Really appreciate everything. Got our vehicle back excellent on the repairs!
WORST AND I MEAN IT BY SAYING WORST INSURANCE MANAGEMENT, I don't know about others but I don't understand the criteria they are taking for building up a profile for auto insurance. I've got a 2013 vehicle with a dash cam in it, which is for the safety of the vehicle, spending $$$ on it. Paying full amount, no finance, 50k on it. My roommate got a 2008 BMW and the other is having a 2007 Malibu, 200000kms on it. All three having G license, staying at the same place, I got no tickets or claims, they might have got 1 on theirs and my insurance amount is 400, 250 for BMW and 170 Malibu. Please explain to me how your machine is making its criteria, Cooperators? Poor Management, the only ability you have is to make excuses and say I understand you...
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I've been with this company for three years. During the pandemic, I worked from home and did not use my car daily and no claims but when I asked for renewal my premium went up to $500. They say the company has merged with another. The lady I spoke with was also very rude no empathy at all. Avoid this insurance company at all costs!
Got a good deal with other company hence, decided to end the contract with Cooperators. Got an email saying the penalty will be $136, which is fine. When the payment day came, for some reason I was charged for home insurance too with an additional penalty which I opted out of a month ago as was not applicable to my new address. After inquiring, I was told that this was for the month before I ended the home insurance contract. I checked my statement, it was charged and reversed back on the card by them for no reason. And apparently, in such cases, they make a 2nd attempt to charge the card after 3 to 4 days again to see if that goes through, if not there is a penalty however, it wasn't charged by the company on the required date and for their mistake I pay an additional penalty, which isn't fair and does not make any sense to me at all.
This is one of the worst insurance companies I have ever seen. I am a full license holder for the past 5 years without a single accident or ticket. Even though I have a clear history and I am paying $350+ as my insurance and many who are coming new to the country they are getting for a cheaper price with them. When I ask about this the person who called me is giving a blunder reason and the worst service. Friends, please do not go with the Cooperators for any of your insurance needs. Before taking the insurance they won't say about the cancellation charges also. If we ask about that they will say "we are not sure how was your conversation earlier". They all are cheaters.
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Non-trustworthy in business. Very bad customer service, Not respond to your queries. Worst insurance company in Canada
From the outset my experience with the Cooperators has been nothing short of frustrating. I do not recommend this insurance company. They are owned by a larger firm and despite portraying a community and customer centric focus they are the opposite in my experience.