Car Insurance Reviews

Cooperators Auto Insurance Reviews

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(164 reviews)
Cooperators
1.5 out of 5 stars:
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They are scammers

by Asif on Feb 13, 2024
1 out of 5 stars

Have filed a claim last year with evidences that the other driver was recklessly driving which caused the accident. They balantly lied and said reckless driving cases are only reviewed by police and since Police didn't arrive at the scene, I am at fault and they can't investigate this issue. However, upon contacting IBC, I found out insurances are suppose to investigate these claims to determine fault. Since then, I've followed up with my insurance multiple times and they keep ignoring my query. This is the worst insurance provider ever. Just look at every other reviews. Do not insurance with them under any circumstances. You want to reduce headache, not increase them.

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Dealing with cooperators

by Vlad on Jan 15, 2024
2 out of 5 stars

Extremely difficult to deal with. Will give you all sort of run around. Will promise you a ton and will never keep their promises.
Stay away if you can.

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Deceptive pricing and unsatisfactory customer service

by Geneva Frater on Nov 22, 2023
1 out of 5 stars

I'm having a difficult time with this insurance company. I was misquoted TWICE by agents. First agent told me a price monthly only to receive a request for 4 times the amount in April. I canceled and went with the basic however I needed my car on the road for a few day in September. Spoke with this lady, confirm the price over 3 times with this agent due to previous experience. After using the service for a month this company is trying to charge me 3 times more the amount than quoted. Had my calls escalated, it was reviewed and the manager confirms the agent told me a particular price but still requesting for me to pay the overcharged amount. I need this issue to be escalated again however they're demanding I pay the extra money. I wouldn't recommend this company to anyone!!! They always try to overcharged their customers

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Claim experience

by Rose on Oct 26, 2023
1 out of 5 stars

I spoke to their claim supervisor. Very rude. Instead of listening the complain of the customer, she also don’t stop talking and explaining stuff! How can you be in this situation without proper training in customer service? Awful experience.

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If I could give this company Co-operators a 0 rating I would

by Michele M Barron on Feb 18, 2022
1 out of 5 stars

The worst insurance company I have ever worked with in my life. Can't pick up the phone, can't answer simple questions about your insurance, they lie they rip you off. Don't go with this insurance company!

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Worst customer service ever!

by L.sardrood on Sep 9, 2021
1 out of 5 stars

What is the point of calling and speaking to a representative to only find out that they made a mistake and that the policy you previously agreed to on the recorded phone call is incorrect and now a new representative is apparently the specialist who will magically learn how to do the one job that they were hired to do and fix the last persons mistake...
Not very useful

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One of the worst insurers

by Dharani Kumar on Nov 18, 2020
1 out of 5 stars

This is one of the worst insurance companies I have ever seen. I am a full license holder for the past 5 years without a single accident or ticket. Even though I have a clear history and I am paying $350+ as my insurance and many who are coming new to the country they are getting for a cheaper price with them. When I ask about this the person who called me is giving a blunder reason and the worst service. Friends, please do not go with the Cooperators for any of your insurance needs. Before taking the insurance they won't say about the cancellation charges also. If we ask about that they will say "we are not sure how was your conversation earlier". They all are cheaters.

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Unfair and Unjust

by Concerned_Citizen on Oct 9, 2020
1 out of 5 stars

The Cooperators increased my premiums after my insurance Coseco was acquired. Somewhere during this acquisition, my files were transferred from Coseco to Cooperators and my insurance premiums increased. When I spoke to the Cooperators, the agent indicated that my policy was up for renewal and due to a speeding ticket 3 years prior my rates were increased. I did not recall this infraction and questioned the agent why my rates did not increase the previous years then if that was the case. I could not get a satisfactory answer. The response I received was your policy has been renewed. When I asked for a breakdown of my policy and we started to go over my coverage it was noted that my discounts that was applied by Cooperators was not accurate. These discounts were adjusted on the fly leading to a further increase to my premiums. My insurance rates was conveniently increased on my renewal once my files were taken over by the Cooperators and has increased to over $100 per month? When I asked for a discount for not driving my vehicle during COVID, I was told that I did not qualify since my Policy was new with Cooperators. How is it fair for a company to take over my insurance without my consent and approval and have the right to increase my premiums and then refused any credits that I would be qualified for?

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Horrible company

by Brynn on Apr 1, 2020
1 out of 5 stars

The horrible company cancelled my insurance TWICE and they still keep taking payments from me. I called 3 weeks before my payment date and cancelled, the lady I spoke with told me it was taken care of. Fast forward to the 25th where my payment is originally due, I checked my account and they still took payment. I emailed them and asked what happened and she told me they don’t cancel policies over the phone and of course, I’m angry: the lady who originally cancelled my insurance lied to me. So I cancelled through email and asked for reimbursement on that last payment due to the fact I lost my job from COVID 19 and needed that money for priorities. I explained that and got a refund only to find that the retook the money out of my account only 5 days later. Not very happy with this place and I will never go back or ever recommend to anyone.

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