Cooperators Auto Insurance Reviews

Very bad service. I give them my car, brand new Mazda three 2017, and they return the car with tire damage and when I asked them, they just said: "we are not responsible". Unprofessional team and untrustable place, I would never recommend.

As a person who had never been insured under my own name, I went with Cooperators as it was the cheapest option. However, after a year, I realized that I was being completely ripped off. I had payment issues twice and was charged $100.00, even though it wasn't my fault that they did not process the change in my banking info. Also, I have never been able to get a hold of anyone at the KING office. Every time I called, I have been transferred to the head office. I am pretty sure all they do is go out to lunch, or not come in. Lastly, I finally got around to cancel the insurance, yet I check my account and see they have decided to pull out money and continue my insurance. These people are incompetent, and to get one issue resolved you must call at least 5 times, over a two-week span to resolve anything! PS: They offer a 5% discount for using a driving device. My new company offers up to 25%, and they gave me a cheaper quote than I got to renew my insurance after being with Cooperators for a year.

I went through an auto collision claim with this unorganized Company. They first said the collision was my fault when there were witnesses saying the other person was speeding! Then they sent me to a car rental agency with a confirmation number that did not even exist with the company, so I was stranded all weekend without a Vehicle because I don’t even Live in an area that has city buses! I finally on my own called Another rental place and did it all myself. They are so rude and Horribly unorganized I don’t recommend using this Company for anything! They lost me immediately after the Claim was dealt with. Hear my warning people, don’t let them Screw you like they did me!

I had both home and auto, but sold my home and asked for a rebate along with some general questions in regards to my premium. They advised me that I was due about $24.00, but sent me a cheque for $8.77 while I was waiting for a return call from a supervisor (advocate). My initial call was Feb. 13/18 - no return call. 2nd call Feb 16/18 - no return call. 3rd call Feb 23/18 - after begging for 20 minutes, the CSR had an advocate call me. This is the 3rd time that I initiated a call to the Cooperators. April 2nd/18 - I receive their "Final Position" letter where they "sincerely apologize that they could not meet my service expectations" - Apparently, my expectation to actually receive a return call from them was way over their ability in selling a service. I would think twice before you choose them for your insurance as they have definitely lowered the bar on customer service in this industry.

I've been with this company for 5 years just in the last 8 months they have messed my whole account up they have been taking amounts out that weren't supposed to be taking out they have messed my stuff up so bad that they cancelled my insurance for their mistake and then RI put me back on charging me an extra $40 a month and then once it's all straightened out on their side they decide to start taking money out of my daughter's account and then putting it back in and taking it back out and putting it back in and then start charging me extra from the amount that supposed to be taken out encouraging me NSF fees on their side plus NSF fees on my bank side when the amount was supposed to be 188 they would go into my account and take out 268 some days it was 386 how do you get 188 from those amounts wish you guys could just get yourself together and take the proper amounts out and stop taking money out of my daughter's account this is ridiculous I shouldn't have to go through this my insurance was $146 and because yous guys messed it up you now charge me 186 for your mistake plus all . All the NSF charges I've had to pay because of your mistakes I should be reimbursed for all of this including my daughter as well this is the worst company I have ever dealt with in my entire life

Worst company to deal with when you're going through an auto claim. Not one person that we've had to deal with knows what's going on. Every answer is "I don't know" "we can't say". Nobody gets back to you, weeks even months we've gone without a reply. I would never recommend this company to anyone! It's been several months now and we still don't have answers or replies from anyone, it's ridiculous and sad actually. As being a loyal customer for so many years I feel this company does not take care of their clients. I can't wait to be done with this company! If there was a negative rating I would rate them with a negative one.

I already had insurance with them and i decided to switch my car. I called them and I got a quote on Tuesday without giving them the description of the vehicle just by giving them the VIN number which they can have the full access of the vehicle. I call them on Friday to email me the insurance paper and I'm not been able to pick up my vehicle without insurance they told me that they had a quote by the description of the car, not by VIN number which is absolutely ridiculous cause they already emailed me the full quote with the VIN number. When I told them I can give the VIN now and get a new quote they said that are are not allowed to give a quote with a VIN number and gave me a customer service number which they gave me some random wrong number. I can't wait to pay the cancelation fee and move to another insurance. The customer service is very poor.

I had a car accident and they kept in tossing me around like I was stupid. The left hand didn't know what the right hand was doing and refused to understand what I was experiencing. I am extremely disappointed and will probably not deal with them anymore. Worst insurance company. I wish there was a rating below zero.

Prepare for a shock if you have an accident 100% not your fault and would you like to collect any benefits. I was rear-ended in April 2016 and suffered among other things a brain injury. Constant dizziness, nausea, slurred speech and so on. I tried to go back to work 2 months later but only ended up in ER again. Lost my driver's licence. Lost totally my night vision. So far not a penny in income replacement benefits, refused to pay for physio but spent already about $13,000 on their own doctors trying to prove that I am fine. First doctor, a neurologist, just invented his own story which was immediately proven false by other medical experts. His reply was that this is not the scope of his expertise. Second doctor excused himself again saying this is not his job. Third advised them that this is not a minor injury. More doctors coming. They disregard any OCF3 from my attending health professionals. When I approached their ombudsman, it was a total joke. Run as fast as you can from this company. They can teach organized crime a thing or two.

Never a good experience. I was a loyal customer for nearly 20 years. I always felt I was paying a little more than I should be, but never really shopped around. So I decide to stop in one day and the receptionist tells me that no one would be able to see me. After looking around the only people present are the receptionist, two insurance reps and myself! I came back later at a preset time. I asked for a review of my rates and my insurance past, clean record and never made a claim. No change or savings on my rates. So I checked with CAA and received a savings of almost $30 a month on my auto insurance and $12 a month on my home, with better coverage! Cooperators answer to this was to charge me even more money for ending my policy not on my renewal date. Worst insurance company ever, find insurance anywhere else! They take more and give you nothing.