Cooperators Auto Insurance Reviews

I had a theft from my bank account. The bank, of course, takes a long time to do anything. I live paycheck to paycheck like most. I had 600 dollars go missing from my bank account and the bank can not answer to it. So, the police and the bank were investigating. I advised cooperators that this had happened and they went ahead and took money when it wasn't there. Including their NSF fee. Of course, with my accounts on hold pending an investigation. I couldn't put money in nor take it out. However, they went ahead and attempted with only 3 days notice. 10 calendar days is required by law in Ontario. That being said they wanted more NFS fees as well as I was paying the NFS fee from the bank. So, now one-month premiums ended up being 3 times the price because they did not care enough to see what their customer was living through and forced more issues that needed to be. I had a claim in December. It took 3 weeks to get a rental car. So far I'm without insurance because of reasons beyond my control. After 7 years of being a client... They don't care about the issues that are beyond your control. They expect you to live just like them or your scum. Horrible people to think their benefit should be at the cost of a child not eating.

If you have a claim, they will cross-examine you by asking questions by a lot of claims representative and finally send you to claims investigator. That person will question you more worst than a police officer. They use the method threatening to their customers in order withdrawing from the claim. And ask for personal data and bank statements. This is my personal experience which I never had from other insurance companies. I have no idea how this company still up.

Called many times they put you on hold forever. Emails no one replied, I am glad that I did not go with them. After reading the people comments I am very surprised the company still existed. I think an only 1-2 person working at the company. Lousy service, and bad services sooner or late they will be out of business. I don’t the even worth a 1 star.

I had a small accident while I was doing delivery for SkipThe Dishes, I didn’t know that I need to inform that I was doing SkipThe Dishes delivery and I even did it for only a few days. I told these people truly that what actually happened. I told them I didn’t know about this because I am a new driver and it’s a 2 months old brand new Hyundai Sonata. They took a statement from 3-4 times and I asked them if it's not covered, please tell me, I will fix it. They didn’t say anything, they were saying we are doing verification, it’s been 28 days, I didn’t get anything and they didn’t pay for a rental. I paid 1000$ for that, and still, my file is pending. Whenever I ask them if they would send, I need these documents and I send right away and again, they take time to reply, this is the worst service I have ever seen.

This company is a joke, if you want great customer service, and feel like you have been helped do not go here. The financial advisor was belittling me because I was able to provide a document to show my driving history. It all started with a phone call, I had called in seeking a quote and wasn't able to be given one. My advisor, over the phone she was very rude, very unfriendly, belittled my situation, and didn't call me back for my quote. I had to go to another agent over the phone, to be given a great price. The agent I worked with over the phone had advised me to pay at the main office by debit only to realize that the agent I originally worked with took on my file once again. She again continued to be rude, obnoxious and belittled me over my file. Do not go here!

They didn't pass my claim because I was doing ridesharing at the moment. I had already informed them before one month of the accident that I was doing part-time ridesharing. They seemed fine with that at the moment and when the accident happened, they rejected the claim. I was covered by insurance, which was providing through LYFT, but they only gave me actual cash value as they didn't have OPCF 43 in their policy (car was declared as totalled). The car was brand new and was only used for two month and I had OPCF 43 and rented car policy in my Cooperators policy. They didn't cover me for Class 5 grand, therefore, I didn't get a new car and was in loss of 10 grand after everything because of all the accessories and aftermarket expense. I paid them for OPCF 43(waiver of car depreciation) but they didn't cover me for a penny and now I owe 6 grand to a bank and I got no car in my garage. I was right about everything and they didn't care about the customer who is broke.

If you have to deal with these people for any type of claim, make sure you have a lawyer involved. My experience with one of the agents was an absolute disgrace. I've been screwed around on every step of my claim. They cut the rental car off 3 days after their appraiser gave me an estimate on the value of my vehicle (cheque hadn't even arrived yet). They jerked me around on my injury claim. They don't seem to return phone calls. These people aren't there to help you through the process, they're out to nickel and dime you at every step of the way.

The offer was given to me on boxing day. It is now January 9. They have a dismissive relationship with me and they have become rude recently. So far they have not threatened me or anything which is good I guess??? Why one star? I have had no car for this time. My boss is getting fed up. My second job is a 4-hour shift, so the 27-dollar uber (no know on uber), so I make 16 dollars a day after tax. Yes, you can learn from my mistakes. Where and When is my offer valid? The offer was for Rexdale Hyundai between December 24-Dec 31. However, I wasn't told this until January 4. I live 45 minutes away from there and my local Hyundai was offering a different special. Can you dispute the amount? Still not sure about other insurers, but when I said to them that my Hyundai didn't accept their offer, they told me that because you went to the wrong one and the offer is non-negotiable. So I don't know why the lady who talked to me was so okay with me asking if I should do that. Anyways good luck with your insurance everyone!

I knew being a first-time driver meant high risk for insurance providers. I had no idea that I would be turned down for insurance from this company. They kept me on the line for an hour trying to sell me Tennant and Life insurance. Only to tell me that they couldn't sell me Auto. Auto insurance was the main reason I called them. I was hoping to get the reasonable rate they had originally promised me a few phone calls ago. I even recorded all the conversations with the customer service rep's original quote to back myself up. I almost want to share the recordings as a warning to first-time auto insurance buyers. You may have a hard time. The company wouldn't follow through on the original quote. To be honest, I'm so glad they turned me down. I can only imagine the trouble they would have given me if I actually needed help. Lesson Learned. Ask permission to record the Phone Calls with insurance people. Every Call. They will act nice when selling a product but won't follow through on a quote.

Extremely poor service, the claim agent was rude and unprofessional. Made unnecessary personal comments - derogatory comments in regards to my speech disorder and age. Considering how her East Indian accent was thick and hard to understand she probably doesn't know what is deemed to be improper or impolite. This is inexcusable. As for claims, the process is a complete headache. They give you the runaround for days and find any obsolete excuse to not cover your rental, costing you hundreds at your expense. Switched to TD, where people are professional and literate. Heard bad reviews from TD but would suffer through TD than with an excuse of an insurance company such as Cooperators. Do yourself a favour and STAY AWAY!!!