Cooperators Auto Insurance Reviews

Highway robbery -my 23 year son bought his own car and got a competitor quote for $2500 LESS per year on his vehicle. Now they are giving us a hassle about taking him off our policy because he still lives at home. HE HAS HIS OWN POLICY! We have been insured with cooperators since 1982. Absolutely no customer loyalty. Renewal time next month.. Buh bye!

Vehicle was involved in a no fault claim as a driver hit the back of our vehicle and pushed it into the truck in front causing the air bags to deploy.

After following up with the insurance company 3 times, Cooperators decided to write the vehicle off. At the time they advised us of the settlement we were told we had to return the rental car that day as the decision had been made. The cheque was to be sent to the agent and would be available in 2-3 days.

Despite explaining the inconvenience and that we had rental car coverage, Cooperators refused and demanded the car returned. Talking to the agent Robert H. was of no use as they never returned calls on how they could resolve this.

Zero percent at fault and treated like I was responsible. Claims dept did an awful job investigating this accident. I have dealt with other insurance companies claims depts before and this was, by far, the absolute worst. Will be leaving them ASAP, even if I have to pay double somewhere else.

This is absolutely the worst insurance company I ever had the nightmare of working with. I was rear-ended and because I was in an area that is "no-fault", I had to go through co-operators. I then found out that the person who hit me was not insured. Needless to say, Co-operators did everything in their power to ensure that they made this process a massive headache for me. They were attempting to figure out a way to say that I was no longer insured under them when I had my accident even though I had paid my bill 2 weeks before and then again twice after the accident before this came about. They attempted that until I got a lawyer involved. Additionally, I had multiple different agents calling me asking me the same questions and it seemed like they were each trying to get a different answer out of me ...which was impossible since there was only 1 correct answer. I then had to refer them exclusively to my lawyer because of their harassment.
In all, there are many more details and caution stories to go along with this but please save the time and effort and go with someone else even if they will cost you a little more because the costs that I had to swallow to have them stop harassing me was definitely more than the few dollars I saved from choosing a more experienced, polite, and reputable company.

I have an open claim with my auto insurance and it has been 34 days now and I am still no closer to an answer on this! My adjuster straight out lied to me about what the detective on the case said in order to hold the claim off! Cooperators still owes me $90 for a mistake on their end for not entering information correctly but everytime I ask it's going to be handled right away! I have escalated the complaint to a claims manager and am looking into escalating it higher again. I have been in a rental this entire time which they state they will only be covering $1200 worth of even tho it is their fault this is dragging on. I have already been in contact with a lawyer and all that but this is absolutely crazy considering the high rates I pay for my insurance!! Very unacceptable! I am seriously considering contacting local media to do a buyer beware story about this company!

My first couple years with this company were ok but this past year has been awful! Added home insurance which I was told would give 20% discount to auto, instead my auto jumped $13/mo plus my home insurance. Called to get this fixed and was told the guy who was supposed to enter the info was gone and didn't do it! Glad I noticed something was wrong! Then some punk lights our car on fire in front of our house while we are asleep inside. I call the next day and a lady at Cooperators sets us up in a rental and everything til we are assigned an adjuster Monday. Adjuster is a very unhappy sounding person who you can tell doesn't want to deal with this. I give her the police report number and everything. She calls back and leaves a message that they are not confirming coverage because the police are investigating because it is suspicious (well duh it should be cars don't randomly catch fire at 4am!)! Then says we informed Enterprise you are responsible to pay the rental and go have the car towed to you or salvage and your responsible for towing and storage fees. Oh but whenever the investigation is done if you have the receipts we will pay for some of it! Can not wait for this to be over so I can switch companies!!!

Then the cooperators left it at the impound lot for two weeks before even beginning to look at it.

I called the Cooperators the very next morning after the police called to tell me my vehicle was found. I should have happily went down to the impound lot, paid the towing and cleaned the vehicle up myself and driven it away, got a mechanical inspection and changed the door locks.

Instead I am 19 days in since I had my vehicle stolen and nothing has happened. I believe my vehicle may or may not still be at the impound lot or it is at an AUTOBODY shop. My vehicle had no visible damage on it that I could tell, so why it ended up there or they want to send it there is a mystery.

So in the mean time, I am just waiting. Too bad I declined vehicle rental insurance for $50. I would have been zipping around in a rental car laughing and putting on 300km a day, enjoying life on the highway.

From the outset my experience with the Cooperators has been nothing short of frustrating. I do not recommend this insurance company. They are owned by a larger firm and despite portraying a community and customer centric focus they are the opposite in my experience.

very poor call center, too much money for insurance