Cooperators Auto Insurance Reviews

The horrible company cancelled my insurance TWICE and they still keep taking payments from me. I called 3 weeks before my payment date and cancelled, the lady I spoke with told me it was taken care of. Fast forward to the 25th where my payment is originally due, I checked my account and they still took payment. I emailed them and asked what happened and she told me they don’t cancel policies over the phone and of course, I’m angry: the lady who originally cancelled my insurance lied to me. So I cancelled through email and asked for reimbursement on that last payment due to the fact I lost my job from COVID 19 and needed that money for priorities. I explained that and got a refund only to find that the retook the money out of my account only 5 days later. Not very happy with this place and I will never go back or ever recommend to anyone.

I have been with a Cooperators for 4 years. Their lack in attention to detail is terrible, I was repeatedly charged for items that I had asked to be removed from my policy (e.g. windshield protection). My recent renewal really put me over the edge. The customer service representative indicated that I had to pay an addition $1000/year for the next three years on my husbands auto insurance because my husband had received a distracted driving ticket. A ticket where he was sitting a stationary vehicle that was off!! The representative indicated that the increase to premiums as a resulting of tickets/convictions was 5 - 10% depending on what it was for. The representative couldn't provide any concrete answers or information why my premium was going up by 35%, said it was too bad for me. Too bad for the Cooperators, I will be taking my business elsewhere.

I purchased insurance last year from this company. In April I was robbed and my credit cards with everything else in my purse were stolen. While I awaited replacements for my stolen cards, the time passed for payment and the payment was missed. I had trouble getting to everyone in time. However, when my new cards came I called them and gave them the new number. They got the payment two weeks late. In May, they closed my policy the day before the payment was due, instead of withdrawing the funds as per the automatic withdrawal agreement I had signed with them. They didn't let me know they cancelled my policy until I called them in the fall. They told me my insurance had been cancelled. I was at the hospital in another city with my disabled son. But we got it going again and again, in September they cancelled the policy the day it was due instead of withdrawing the funds from my credit card again. Each time the amount was increased. Now I know of at least two other people they have done this to also. Now my record is stained as a non-payer. But their negligence in not auto withdrawing the funds isn't me not paying. And they do not tell you they have cancelled the policy. I called in January and found this out. Also, I have a GIC with them, that they have no trouble withdrawing money every month. And the receptionist refuses to let me speak to the broker. I called to make changes, and now I just want my money out and have no way to access it. Also, be careful with your personal info. They contacted my estranged husband for some information.

I was involved in an accident back in August 2019. Where there insured openly admitted he was distracted and he had no valid insurance card on him filed an injury claim and was forced to deal with an adjuster with a bad attitude. He wanted medical records from the previous Doctor I had for 30 years, plus my new doctor and from Physio. I didn't authorize him to contact my old Dr. And only authorized information of the accident. My previous medical history has no bearing on this accident. I was offered a minimal amount. It was insulting. Stating to me that this is what the max. Would be for me based on the records they had. This accident has changed the way I drive. I have major anxiety in certain driving situations and I limit my driving to go where I need to then home. The adjuster was not sympathetic, he showed no empathy. Almost like he didn't believe and because anxiety isn't a medical condition in his mind and his managers, I'm not worth more. If the police had been called, their driver would have had two major tickets, distracted driving and driving without a valid insurance card. My car was sent for salvage and had to be towed back to the city from a small town where the accident happened. I have and still am being treated very poorly by this adjuster and this Company. I have never filed an injure before. This adjuster sat in my home and recorded my conversations with him. Where I stated I could still see the truck coming right for my vehicle and if I hadn't honked he would have driven his truck right over the top of me. Even with the honking, he took out my whole driver's side. I wish I would have called the police. I tried to be nice. It is horrible that in this day and age, anxiety etc. caused by this accident isn't considered to be a medical issue.

Biggest waste of your hard-earned dollars. Horrible service and you have to fight for what you paid for! Been with them for 15 years and treated horribly! Will take my business elsewhere

Worst customer relations I’ve ever seen! Won’t return calls regarding quotes. An office visit doesn’t help with the owner, manager never in. When left message at the office no call back either. Just my opinion but a very irresponsible and incompetent way of doing business.

When I was looking for auto insurance I found cooperators online offering a quick quote. Since the quote was looking OK, I called them. After an unbelievable sermon of legal BS I was put into a waiting line. After 30 minutes wait there was still no answer. So I requested to be called up at a certain time and date. They never called! So then I looked up a number for in St. John (NB) The lady I got on the phone was rude and wanted me to call a number for another agency closer to my home address. When I finally got through there I was told that there would be nobody in the office to help me and I was asked to call a number in a branch (4hrs. away from home) I got an obviously older lady on the phone and she asked me to call a number closer to my home address. (I am NOT kidding!!!) The "service" this company offers is the absolutely worst I have ever experienced. STAY AWAY from them. Never call them, they don't want your business anyway.

The service is slow and poor, it is been more than 50 days and I am still waiting for my claim to be released. The adjuster never picks up your call, and will not even give you a call back even if you ask via email or via co-operators customer support. I would suggest to never go for co-operators in your entire life, I was new here in Canada so I got stuck with them. The customer service has no control and they are the only one who is there and listen to your frustration.

Not only they are not aware of Western Etiquette on the phone and in person but also they are not English proficient (incomprehensible pronunciation due to a heavy Chinese accent). They are trained to talk to you over and be rude. Very slow service that will require you to call many times or wait on the phone forever to get them to provide information. They play dumb all the time to waste your time.

Very expensive, poor service, when I changed my address from Windsor, Ontario to Montreal, Quebec they almost doubled my auto insurance like $450. Even Montreal has the lowest auto insurance (in fact whole Quebec region).