Customer Service
by Federated on Sep 18, 2021
2.5 out of 5 stars
Credit Card Reviews
BMO AIR MILES MASTERCARD Consumer Reviews
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(32 reviews)
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Earn 2% Money-Back Rewards on purchases in two 2% Money-Back Categories of your choice, and 0.50% Money-Back Rewards on all other purchases with Tangerine World Mastercard®.
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Rewards aren't great now that airmiles expire after 5 years and you still only get 1 mile per $20 spent.
I find their website experiences a lot of technical issues. Not to mention no customer services availability. Can’t change my address online which is a valid Canada Post address - can’t get a customer service agent to return a call-back rather than my “15 minutes” on-hold wait time which turned into never calling me back.
Another attempt informed me it’s now a 45-minute wait this is the worst service. I just want to change my address so I can arrange an internet hookup as my card must match my shipping address after a stressful move. BMO Airmiles MC just made my day worse. There is no excuse for no customer care.